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Camille Feliz

Senior Customer Service Representative/Trainer

Austin, United States
NOSC Trainer at CACI International
Studied Business at University of Phoenix
Information Technology & Services
Joined November 28, 2023


I have over 10 years of customer service experience in a variety of different fields and 3 years' experience as a technical experience for the government.
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CACI International
Mar 2019 – Present
NOSC Trainer
Work directly with team leads to gather requirements, coordinate training design and development meetings with stakeholders pertaining to new processes, procedures, and tools Build and present in-person and virtual training curriculum as well as follow-on assessments to provide training on NOSC tools/technologies Create, update, and maintain all training material including documentation and recordings Conduct 1on1, large class, and remote training Become a subject matter expert in all functional areas of the training product suites Monitor and track training metrics and evaluation assessment scores, continuously refining trainings based on feedback Assist in the creation of knowledge articles Coordinate the scheduling, logistics and course preparation for all training offerings Conduct quality reviews of all NOSC work products to identify trends and make recommendations for new training material and courses Perform additional duties as assigned.
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University of Phoenix
Aug 2012 – Jun 2014
Associates , Business