Camille Feliz, Senior Customer Service Representative/Trainer

CACI International

Mar 2019 – Present

Remote

NOSC Trainer

Work directly with team leads to gather requirements, coordinate training design and development meetings with stakeholders pertaining to new processes, procedures, and tools Build and present in-person and virtual training curriculum as well as follow-on assessments to provide training on NOSC tools/technologies Create, update, and maintain all training material including documentation and recordings Conduct 1on1, large class, and remote training Become a subject matter expert in all functional areas of the training product suites Monitor and track training metrics and evaluation assessment scores, continuously refining trainings based on feedback Assist in the creation of knowledge articles Coordinate the scheduling, logistics and course preparation for all training offerings Conduct quality reviews of all NOSC work products to identify trends and make recommendations for new training material and courses Perform additional duties as assigned.

Camille Feliz

Senior Customer Service Representative/Trainer

Skills