Customer Service Agent since 2006, speaking English, french and spanish. QA agent experience. Tech savvy.
Experience
SYKES Enterprises
Jan 2012 – Jul 2019
El Salvador
QA Analyst
In charge of reviewing the interaction customer-agent over differetn channels, such as phone calls, chats, social media and email. Scoring and agent interaction based on internal and client's based guidelines and policies. Providing feedback to agents and team leaders based on fidings.
