I have more than 10 years of experience in the field of It Support, Help Desk, Networking and System Administrator with the ability to design, implement, test and manage technology infrastructure in both software and hardware. I have the ability to coordinate direct actions with teams, excellent interpersonal relationships, ability to work in a team and under pressure.
Key skills include:
★ Adept at Providing Computer Support
★ Skilled in Systems Troubleshooting, Installations, and Maintenance
★ Possess In-Depth Knowledge of Numerous Software Packages and Operating Systems
★ Top Customer-Service and Help Desk Skills
My primary objective is to achieve levels of availability, capacity, security and performance of technology platforms and services that operate on it.
Experience
VDC Ingenieria
Jan 2018 – Present
Colombia
IT Support Specialist
- Developed applications and systems in Python to manage the industrial functions of our customers.
- Designed and coded of corporate website which allowed an increase in customer traffic by 100%
- Installed and tested of servers and network infrastructure for the company's 30 clients, including the Accor Hotels franchise.
- Diagnosed and development of cybersecurity solutions.
- Designed Fiber optical networks for Termotasajero and Ecopetrol.
- Managed Microsoft 365 environment.
- Provided IT support services, troubleshooting and system operation.
- Solved customer issues daily with 95% success.
- Installed and managed VSphere servers.
- Installed and managed virtual machines in Windows Server Hyper-V.
- Installed and managed virtual machines in VmWare WorkStation.
- Used remote access to perform troubleshooting when needed.
- Performed IT Administration functions in Windows Server, including the administration, maintenance, and deletion of end user accounts, permissions, and access rights for network access
- Installed, configured, tested, build, maintained, monitored, networked, and troubleshot end user workstation hardware and software.
- Monitored network and OS vulnerabilities.
- Diagnosed event logs in Windows Servers and Windows 10.
- Installed and managed Freenas in Virtual Machines.
- Designed and managed wifi networks 2.4 GHZ and 5GHZ
- Installed of cloud solutions allowing for customers to choose the mix of public and private clouds to meet their individual needs.
