I am a hardworking female with plenty of experience working in the service industry. I am Passionate about Customer Service with 12 years of experience. Working in service has taught me the importance of problem solving skills, clear communication, product or service knowledge, multitasking, time management and the power of teamwork.
My goal currently is to develop and use my marketing and communication skills where the mission based on excellent customer service and care.
Experience
UNASP - EC
Jan 2009 – Dec 2013
Sao Paulo - Brazil
Customer Service Representative
• Resolve customer complaints via phone, email, or social media.
• Use telephones to reach out to customers and verify account information.
• Greet customers warmly and ascertain problem or reason for calling.
• Assist with placement of orders, refunds, or exchanges.
• Advise on company information.
• Take payment information and other pertinent information such as addresses and phone numbers.
• Place or cancel orders.
• Answer questions about warranties or terms of sale.
• Suggest solutions when a product malfunctions.
• Handle product recalls.
• Attempt to persuade customer to reconsider cancellation.
• Inform customer of deals and promotions.
• Sell products and services.
• Utilize computer technology to handle high call volumes.
• Work with customer service manager to ensure proper customer service is being delivered.
• Compile reports on overall customer satisfaction.
• Handle changes in policies or renewals.