chadi afengrir, System Analyst with 7 years of experience combining technical skills and hardware troubleshooting, customer service communication skills

NTTDATA

Nov 2017 – Nov 2022

marocco

system analyst

working in NttData as a system analyst the last project was Moody's :(2021-2022) · Provide staff and users with assistance solving computer related problems, such as malfunctions and program problems. · Coaching and provide the knowledge for the new joiners and monitoring them · Test, maintain, and monitor computer programs and systems, including coordinating the installation of computer programs and systems. · Comply to the Service level Agreement (SLA) timelines for responding and resolving work tickets · Assist new hires to take their first steps in their daily tasks while waiting for full on boarding. · Attend weekly meetings with customer · Prepare weekly and monthly reporting of performance · Keep records of all conversations in our database in a comprehensible way · Frequently attend educational seminars to improve knowledge and performance level · Meet personal/team qualita also i have supported the : XPO Logistics UK Supply chain / transport (2019-2021) · Diagnose and resolve issues related to network performance and issues (Network printers, network performance/slowness, Zscaler, Fortinet, F5 Big-IP and Cylance related issues). · Use troubleshooting techniques and tools to identify technical defects/issues (Desktops, Laptops and printers. · Resolve and assign customer advanced issues with documented guidelines and procedures. · Actively support the customer in all aspects through to problem resolution, keeping the customer informed and updated throughout life of incident. · Manage and analyze team backlog. · Escalate problems in line with documented procedures, as appropriate. and also ALEXION RUSSIA MOSCOW (2017-2019) · Respond to various service and support requests on Service Now ticketing tool · Provide rapid resolution of functional and technical incidents · Provide excellent customer service to internal clients · Resolve incidents, report them and follow up with suppliers · Investigate recurring incidents

chadi afengrir

System Analyst with 7 years of experience combining technical skills and hardware troubleshooting, customer service communication skills

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