I would characterize myself with three words: motivated, responsible, courteous. In both my personal life and work I always try to deliver my best, and I treat people with respect. In my opinion, the world is quite cruel to many humans, and I see no point why we shouldn’t be nice to each other, or at least respectful to each other. Outside of work I enjoy preaching the gospel of Jesus Christ with friends occasionally and having a good time with my husband and kids. And as you can see on my resume, I am a nurse by profession but also a good customer care representative and I look forward to keep increasing my experience as a customer service representative, that’s why I am presently applying for this job. Your customer service department seems like an ideal place to me, considering everything.
Experience
Sadad turkey house
Oct 2017 – Jul 2022
PortHarcourt Nigeria
Customer service representative
My Responsibilities were to:
1. Maintain a positive, empathetic, and professional attitude toward customers at all times.
2. Respond promptly to customer inquiries.
3. Communicate with customers through various channels.
4. Acknowledge and resolve customer complaints.
5. Know our products inside and out so that you can answer questions.
6. Process orders, forms, applications, and requests.
7. Keep records of customer interactions, transactions, comments, and complaints.
8. Communicate and coordinate with colleagues as necessary.
9. Provide feedback on the efficiency of the customer service process.
10. Manage a team of junior customer service representatives.
11. Ensure customer satisfaction and provide professional customer support.
