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Charles Fross

A+, SC-900 certified, M.S. Digital Forensics, B.S. Cybersecurity. Pursuing IT support role. Long-term goal of security career.

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Intro
Conroe, United States
Studied Digital Forensics at Sam Houston State University
Studied Cybersecurity at LeTourneau University
Information Technology & Services
linkedin.com/in/charles-fross-548278212
Joined February 24, 2023

Skills

Languages

English
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Native or Bilingual
About
Cybersecurity and digital forensics professional with expertise in network security, incident response, vulnerability analysis, and Active Directory security. Holds an M.S. in Digital Forensics from Sam Houston State University (2024) and a B.S. in Cybersecurity from LeTourneau University (2022), with experience in security analysis, cryptographic research, and deepfake detection using AI/ML. Technical background includes Python, PowerShell, Java, C++, SQL, and security tools such as Nmap, Nessus, Wireshark, and Metasploit. Familiar with identity and access management (IAM), Zero Trust security, and compliance frameworks, including ISO 27001, NIST, GDPR, and HIPAA. Areas of expertise include cybersecurity analysis, threat intelligence, digital forensics, incident response, Active Directory security, IT support, cryptography, and deepfake detection. Experience includes cybersecurity internships, IT support roles, and research projects focused on security analysis, technical writing, and security operations. Currently pursuing the CompTIA A+ certification to expand IT infrastructure knowledge. Actively seeking opportunities in cybersecurity analysis, digital forensics, threat intelligence, and security research to contribute to organizational security, cyber threat investigations, and security operations.
Experience
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CAP Barbell Inc
Mar 2023 – Jun 2023
Houston, TX
IT Help Desk (Tier 1)
Supported IT operations across U.S. and Canadian business units, resolving ~50 technical support tickets weekly with an average time-to-resolution of ~2 minutes. Acted as the first point of contact for critical support issues across departments including sales, finance, supply chain, and warehousing. Resolved Active Directory lockouts and executed domain rejoining for Windows XP/7/10/11 systems, ensuring seamless user access. Oversaw server health status and uptime for inventory system supporting Walmart and Amazon operations. Implemented thermal printer and FedEx packaging printer configurations via TeamViewer and Chrome Remote Desktop. Managed routine carrier information updates for purchase orders, ensuring labeling accuracy for Fortune 500 shipments. Upgraded legacy systems through HDD-to-SSD and RAM replacements; configured BIOS and reinstalled OS from USB. Logged and documented troubleshooting steps and solutions for both recurring and complex issues in Spiceworks. Used Trend Micro AV to mitigate malware and increase endpoint protection across workstations. Collaborated with senior team members and leadership on licensing recommendations and proposed sustainable solutions. Proactively volunteered to solve hardware procurement issues at own expense and conducted offsite troubleshooting in Deer Park, TX. Assisted in secure offboarding and hardware reallocation for former employees.
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Clarity Consulting Corporation
Aug 2021 – Nov 2021
The Woodlands, TX
Cyber Security Intern
Flashed Debian-based OS images onto Raspberry Pi devices to support a secure prototype deployment. Observed and reviewed Python scripts for system anomaly detection; flagged potential issues for further evaluation. Assisted in evaluating Linux environments for field device stability and usability. Gained exposure to network hardware fundamentals, including switch and hub functionality. Participated in internal training on personality profiling and learned techniques for professional interviewing and communication. Practiced field photography techniques related to documentation and reporting.
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Academy Sports + Outdoors
Nov 2019 – Jan 2021
Conroe, TX
Team Member
Delivered strong customer support while balancing full-time academic load.
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Lone Star Community Radio
Feb 2016 – Mar 2016
Conroe, TX
High School Intern
Collaborated with a local media team to structure, edit, and organize digital audio content for scheduled playback, supporting promotional segments, metadata consistency, and volume normalization. Contributed creative and technical input to enhance programming flow, guest integration, and audience engagement. Organized and edited metadata for several hundred audio tracks through manual file management and timecode editing, ensuring compatibility with playback automation tools by correcting file formatting issues. Reviewed and adjusted start/end points of music tracks, using stored metadata and manual timing to ensure seamless transitions between audio segments. Produced and mixed over ten custom promotional audio pieces—including intros, transitions, and ads—using industry-standard audio production software. Applied voice normalization and background music layering to align with target message tone. Followed verbal guidance from content coordinators and adapted feedback across multiple production iterations for broadcast segments and community messaging. Used digital audio workstations and virtual instrument plugins to compose original music for segments; learned to adjust complexity to support speech clarity in live and recorded formats. Gained impromptu experience in live broadcast communication after being invited to participate during an on-air segment, strengthening public speaking and improvisation skills. Contributed to durable station branding—one audio bumper created during the internship has remained in rotation due to its long-term effectiveness. Developed hands-on insight into real-time content scheduling systems, asset compatibility, and the technical considerations behind media broadcasting workflows.
Education
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Sam Houston State University
Aug 2023 – Dec 2024
Master of Science, Digital Forensics
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LeTourneau University
Jan 2020 – Dec 2022
Bachelors of Science, Cybersecurity