Charmaine Joy Co

Customer Support Specialist

Message

Intro

Davao, Philippines

Client Coordinator at The Law Office of LaSheena M. Williams

Customer Support at Machine Studio

Studied Literature at University of Southeastern Philippines

Joined May 29, 2020

Skills

Languages

English

Basic

About

My mission is to empower my clients to achieve more. I am a seasoned remote worker with over 9 years of dedicated experience in Customer Service. My expertise lies in handling inbound inquiries, addressing billing concerns, managing orders, and ensuring customer retention. Currently, I am employed as a Shopify Customer Support professional, where I excel in responding to customer inquiries through email and on Instagram. These roles have honed my communication and interpersonal skills, making me a seasoned expert in customer engagement. In addition to my customer service background, I have previously served as a Real Estate Virtual Assistant. In this capacity, I undertook tasks such as cold calling, lead generation, and executing text messaging campaigns on behalf of my clients. Furthermore, I have diversified my skill set by venturing into freelance copywriting and data entry, showcasing my unwavering passion for acquiring new skills and adapting to evolving tools and processes to enhance my productivity and efficiency. My primary motivation as a Virtual Assistant is to assist my clients in reaching their objectives. I am committed to delivering top-quality results within specified deadlines, with the ultimate goal of contributing to the growth and success of my client's business. Expertise: ✔Customer Support ✔Customer Success ✔Customer Retention ✔Client Onboarding ✔Client Engagement ✔Social Media Management ✔Lead Generation ✔Data Entry ✔Email Management ✔Calendar Management ✔Data Annotation

Experience

The Law Office of LaSheena M. Williams

Jan 2022 – Present

Maryland, USA

Client Coordinator

Machine Studio

Jan 2021 – Present

Customer Support

Gold Stone REI

Mar 2020 – Oct 2020

Columbus, OH

Real Estate Virtual Assistant / Lead Processor

Offsourcing Inc.

Mar 2014 – May 2018

Philippines

Customer Service Representative

Education

University of Southeastern Philippines

Jun 2009 – Apr 2013

Bachelor of Arts, Literature