Customer Service Representative for 15 years, detailed oriented ,interact with customers to address their concerns, answer their questions and assist them with their needs, handle complaints, provide appropriate solutions for customers, and follow up to resolve any issues their customers experience. Position also includes giving detailed explanations of services or products, professional and personal skills to give a more positive customer service.
Experience
Foundever
Feb 2020 – Present
Remote work from home
Customer Service
Customer service support for inbound calls. Customer support and verification for Credit Union member needing assistance with accounts, filing fraud claim and dispute claims. Applying for Debit and Credit Cards, Certificates etc. Reporting and escalating members that have other issues or claims with account or online service to get specific or specialty service.
