My professional experience has allowed me to develop a strong mindset regarding clients and companies needs. I like to resolve issues no matter what and I'm not afraid to experiment new projects. Extroverted and a good listener, I'm always ready to lead people to the best of themselves. I like when things are done right and efficiently. Curious about anything that I can learn for my own culture and to improve myself everyday.
Experience
Amazon Customer Care
Sep 2022 – Present
Barcelona
Selling Partner Support Associate
· Provides prompt, efficient and high quality service to Amazon Sellers through email and phone.
· Demonstrates ownership of every Seller interaction to achieve successful first time resolution on all contacts
· Works with multiple technology applications and features to resolve Seller contacts
· Demonstrates the ability to work independently while using departmental resources, policies and procedures
· Maintains high performance metrics such as quality, productivity, first contact resolution, and attendance
TELUS International
Jul 2018 – Sep 2022
Barcelona
Content Moderator
- Screen and review reported French and US content for abusive, violent, offensive or other inappropriate content according to guidelines
- Ensuring a safe user experience for communities worldwide
