Christian Dean, Customer Experience Manager

About

Christian Dean is a high-energy, results driven, and growth-minded professional with demonstrated leadership in building high performing, empowered, and engaged teams. She is a powerful communicator, influencer, and networker. With her solid understanding of business dynamics, networking, and operations, many business professionals choose to work with her as she delivers a stellar customer experience. She has developed solid community and business relationships with Mortgage Brokers, Attorneys, CPAs, Vice Presidents, and other professionals. She is also involved in the community as she serves on the board of a non-profit, Social Equity Initiative, actively serves in Omega Upsilon Omega Chapter of Alpha Kappa Alpha Sorority, Incorporated, coaches’ public speakers in Toastmasters International as an Area Director and is engaged in the San Francisco Chamber of Commerce. She has a remarkable reputation for collaborating with key stakeholders to drive improvement, developing talent, providing education on business services, as well as leading presentations. Christian has been responsible for reporting area goals and continuously strives to support, execute, and strategize company growth. She is a natural born leader with the gift of developing future leaders and creating organization transformational change.

Experience

PN Bank

Apr 2022 – Present

San Francisco Bay Area

Senior Branch Manager, VP

• Drives revenue and customer loyalty through consultative interactions with clients, and solutions that help them achieve financial well being • Achieve 182% of Closed Consumer Loan Sales and 126% of Closed Business Sales for the month of July, onboarding 57 new household accounts • Manages and coaches’ team to deliver a differentiated and holistic client experience • Responsible for acquiring and retaining talent through effective onboarding, coaching, and development

Poppy Bank

Oct 2021 – Mar 2022

San Francisco

Branch Manager II, VP

• Led the full recruitment life cycle, from sourcing strategies, talent recruitment, and acquisition to interview preparation, offer negotiation, and on-boarding • Generated new business revenue leads for bank resulting in 17 million in new relationship dollars for the bank within Q1. • Successfully managed two locations including San Francisco and Walnut Creek offices overseeing a team of 10 employees • Engaged in business development activities and solicitation of new business prospects including sourcing new partnership opportunities • Successfully collaborated with internal partners to support business needs of customers • Managed Workday applicant account, reviewing and matching permanent staff daily • Kept track of recruiting metrics (e.g. time-to-hire and cost-per-hire)

Comerica Bank

Sep 2017 – Sep 2021

San Francisco

Branch Manager II, ,VP

• Managed 56-million-dollar business portfolio focused on retaining and attracting new business • Directed branch operations for team of 5 in collaboration with business partners. • Drove and coordinated sales strategies and sales meetings. Utilizing retail and business products and services knowledge; sell loans and deposit products to consumer and small business customers and prospects. • Successfully onboarded, recruited, and managed the sales performance for 16+ employees as well as spearhead colleague experience project to ensure compliance to federal, state, and local laws. • Achieved 100% key performance targets and customer service level agreements by achieving consumer loan sales by 132% • Oversaw business development process including prospecting, qualifying, and sourcing for new business leads. • Enhanced onboarding program and developed training across functional areas in collaboration with senior leadership team and HR business partner.

Patelco Credit Union

Sep 2013 – Nov 2016

Dublin

Assistant Branch Manager

• Managed loan growth and sales and increased loan growth to 26% YOY • Increased branch revenue and sales ranking from #24 in the company to #14 out of 36 branches • Decreased closing and opening audit violations as an Operational Task Force Committee Advisor • Oversaw monthly, quarterly, and annual audit procedures to maintain rapport and good standing within the retail branch network • Supported Branch Manager in developing a culture within the branch in which quality and continuous improvement on all performance accountabilities, customer satisfaction, • Developed a team spirit among subordinates and supervisors; motivates every team member to promote and maximize sales and provide the highest possible level of customer service • Helped in managing all functions within the branch through effective communication and implementation of new/revised policies, procedures, and products/services • Responsible for developing a staff to meet current and future operating needs through effective selection, assessment, and training

Education

Nyack College

Aug 2017 – Aug 2018

Masters , Organizational Leadership

Christian Dean

Customer Experience Manager

Skills