Christiana Mendoza

Operations Manager

Message

Intro

Philippines

Studied Psychology at University of the Philippines - Diliman

Sports

Joined August 14, 2024

Languages

English

Native or Bilingual

About

General Manager with a proven track record in operations management and strategic leadership. Adept at optimizing processes, enhancing productivity, and driving profitability through effective team management and resource allocation. Demonstrated success in streamlining operations and fostering a culture of continuous improvement.

Experience

DTE Endurance

Nov 2023 – May 2024

Remote

Head of Sales and Growth

Designed and implemented a comprehensive sales process that significantly enhanced deal conversion, streamlined operations which empowered our sales team to engage more effectively with prospects

DTE Endurance

Feb 2023 – Aug 2023

Remote

General Manager - Operations

Delivered business strategy and developed systems and procedures that improved operational quality and team efficiency, worked collaboratively within the internal team and with partners across Asia Pacific to establish controls within a risk management framework across all assets, ensured implementation of regional management and administrative procedure in line with established policies

CIBI Information, Inc.

Oct 2021 – Jan 2023

Makati City, Philippines

Talent Acquisition Manager

Expedited hiring by reducing turnaround time for filling vacancies, achieving 24 and 25 days for rank and file roles and supervisor and manager roles respectively, developed hiring policies, recruitment job descriptions, and SOPs which led to an improvement in recruitment effectiveness

Tanda Workforce Solutions, Inc.

Jun 2018 – Mar 2021

Pasig City, Philippines

Operations Manager

Analyzed and optimized organizational processes, yielding a 15% increase in productivity and efficiency, cultivated an engaged company culture, resulting in a 20% reduction in attrition and improved employee satisfaction, collaborated across departments, bridged service delivery gaps and improved communication between different teams and offices

Tanda Workforce Solutions, Inc.

Oct 2017 – May 2018

Pasig City, Philippines

Workforce Success Consultant

Maintained a consistent 95% customer satisfaction score over five months by addressing concerns with effective solutions, effectively onboarded new clients to increase platform usage which decreased churn rate to 3%

Education

University of the Philippines - Diliman

Jun 2009 – Apr 2014

Bachelor of Science in Family Life and Child Development, Psychology