Christin Yosephin

Message

Intro

Mataram, Indonesia

Senior Customer Support at Executive X

Studied English Literature at Universitas Negeri Medan

Joined February 24, 2022

Skills

Languages

Indonesian

Native or Bilingual

English

Intermediate

About

I'm currently working with an international-based company in Indonesia as Senior Customer Support for more than 2 years. I have enthusiasm in honing my communication skills and developing service quality.

Experience

Executive X

Jan 2019 – Present

Medan, Indonesia

Senior Customer Support

• Assist more than 34.000 members and use English in communicating. • Solve member’s problems with 90% of cases succeed per day. • Promote the company’s products/services and any special offer. • Do presentation about member's growth number. • Brainstorm ideas for product development with the other departments.

Executive X

Feb 2021 – Aug 2021

Medan, Indonesia

Copywriter

Provide the copywriting for email marketing, product description on website, mobile apps, banner, and any announcements or essential information.

Areca Books Penang

Jul 2019 – Aug 2019

Penang, Malaysia

Internship

As an intern, be responsible for undertaking a social program directly under the supervision of the former Penang Island city councilor. The program is working on envisions clearing of Five-Foot Ways for better accessibility and walkability of tourists and pedestrians in the UNESCO World Heritage Site.

Education

Universitas Negeri Medan

Jul 2014 – Jan 2019

Bachelor of Art, English Literature