I'm a data entry professional with 15+ years of experience in the field.
Experience
Optum Specialty Pharmacy
Oct 2024 – Jan 2025
Remote
Patient Care Coordinator
Customer-facing phone agent responsible for assisting patients with refilling their medications to treat a variety of illnesses.
The Waldinger Corporation
Apr 2023 – Jul 2024
North Kansas City, Missouri
Accounts Receivable Specialist
AR/Collections, daily create invoices and bill on Preventative Maintenance contracts for service work performed by Waldinger. Daily Cash Sheet reconciliation of incoming funds from AR processes. Generate, envelope, and mail monthly statements to Waldinger clients. Front desk reception (unofficial). Receive and manage inbound customer service calls and route them to the proper departments within the Kansas City branch of Waldinger.
Synerprise Consulting Services
Jun 2007 – Mar 2023
Mission, Kansas
Data Entry
Organize, process, deposit daily check deposit for the entire company, process 150+ credit card transactions per day, ensure that all the funds brought into the company by the collectors are correctly processed, posted, and added to record keeping for accounting purposes. Provide/compile and analyze all financial numbers from across all areas of the business utilizing graphs and forecast projections/trends to track the profit, loss, and financial well-being of the company while using those same numbers to evaluate collector performance for each pay period and month, and to assist the management in projecting and planning for future financial success of the business. Provide high level of customer service to clients and debtors alike regarding financial services, resolving delinquent debt, receiving inbound accounts from clients, resolving any/all client disputes, and interactions as a representative of the company.
