Clint Cena, Virtual Assistant | Operations Manager | Success Manager | Consultant

About

Clint Cena

live:.cid.3091dcba7d15342f Hello, My name is Clint. A goal-oriented and experienced Operation Manager for an eCommerce platform. I also worked as an Operations Department Analyst and a Customer Service Representative in a BPO/Call Center Industry. Who offers a strong background in Customer Success Management, Marketing, Business development, and project management with the ability to manage multiple projects, juggle priorities, and deliver on tight deadlines. A determined person with proficiency in CRM systems, MS Project, E-mail marketing, and Microsoft Office. who is excited about every challenge that approaches. I've included my resume for a more in-depth illustration of my work history and accomplishments. I would appreciate the opportunity to interview at your earliest convenience, I am eager to discuss how my personality background fits the role you're looking for. Thank you for taking the time to consider my candidacy. I am looking forward to hearing from you. Regards, Clint Cena

https://tinyurl.com/Clint-Cena-Resume

Experience

uDroppy

Jun 2020 – Oct 2022

United States

Operations Manager

uDroppy is a B2B solution that helps online retailers to get connected to professional suppliers and logistic centers that are qualified, available, and interested in sourcing and shipping. • Managing the day-to-day performance of order fulfillment, returns, transfers, and daily replenishment shipments. • Recommending and implementing best practices to drive efficiency, for my team to ensure proper steps in fulfilling a customer order. • Collaborating with IT, Marketing, and Third-party Logistics companies to improve the website, Technology used to drive sales and to ensure a great customer experience. • Developing new products and solutions based on market data/customer feedback. • Monitoring daily sales, inventory, and generating reports.

Offensive Security Certification

Aug 2018 – Jun 2020

Philippines

Proctor - TEK

Proctoring Vetting Registration Email Support

Sykes Asia

Mar 2015 – Mar 2017

Philippines

Operations Manager Desk Analyst I / Technical and Customer Care Support |

Track and monitor operational KPIs. Analyze historical performance, call volumes and operational statistics, seasonal variations, and trends to drive improvements, efficiencies, and cost controls. Determine resource requirements in line with forecasted revenue, operational and service targets, and objectives. e.g., ensuring inbound service level targets are met through efficient staffing, scheduling, daily monitoring, and forecasting of call volumes and resource requirements. Answering customer inquiries through Phone/Email/Chat. Performs remote sessions with the customer to fix system issues remotely.

Education

University of Cebu

Jun 2015 – Oct 2019

Bachelors of Science In Information Technology

Clint Cena

Virtual Assistant | Operations Manager | Success Manager | Consultant

Skills

Languages