Colin Matthews

About

COMPLIANCE MANAGER, OPERATIONS AND SALES MANAGER, SERVICE DELIVERY REPRESENTATIVE, CUSTOMER RELATIONSHIP MANAGER, BRANCH MANAGER, CORPORATE ACCOUNT EXECUTIVE, BANKING AND INVESTMENT ADVISOR

Experience

The Compliance Bureau

Jan 2020 – Apr 2020

Cape Town, South Africa

Compliance Manager

• Oversaw compliance functions related to the vetting of medical and healthcare professionals on behalf of medical recruitment companies, prior to placement at facilities • Managed projects, controlled and monitored business operations to meet client expectations and company goals • Provided additional support to government departments, including The Western Cape Department of The Premier and Nelson Mandela Bay Municipality • Provided input and followed through with successful tender processes, ensuring that all deadlines and business processes were met within clients’ scope of expectations • Provided input and assistance with streamlining and developing processes • Delegated a team of compliance and office coordinators by: ❖ Triaging candidate cases based on urgency. ❖ Ensuring workflow and productivity related to all functions within business. ❖ Ensuring all compliance and associated regulations are met. ❖ Maintaining good rapport with candidates, clients, as well as internal and external stakeholders. ❖ Continuous performance and activity monitoring and guidance. ❖ Providing training and mentoring to all compliance staff, as well as providing regular feedbacks to all parties within the business. • Ensured that health and safety processes were in place and followed

Pudlo SA

May 2018 – Aug 2019

Cape Town, South Africa

Operations and Sales Manager

• Assisted directors and supported staff by planning, delegating, managing and coordinating business operational activities, including, logistics, dispatching, production, sales, ordering and liaising, among others • Project management for both internal and external projects, including coordinating with architects, designers & builders • Customer Success Management via supplier, service provider, stakeholder and client liaison • Training and onboarding of new recruits • Manage, control and monitor business operations to meet client expectations and company goals • Manage and coordinate stock control and replenishment • Promote a safe and healthy workplace

Auckland Transport

Feb 2017 – Sep 2017

Auckland, New Zealand

Service Delivery Representative (Tier 2 Support)

• Customer service and channel management • Customer experience and service delivery monitoring and recommendations • Customer relationship management • Manage internal and external service providers • Quality assurance and process improvement management: identify, implement and report on process improvement initiatives • IT liaison • Network monitoring • Business reporting • Fraud monitoring • Provide training and support to staff • Action good employer obligations and employment bicultural policies • Promote a safe and healthy workplace

Classic Escapes NZ Ltd

Jan 2016 – Mar 2016

Auckland, New Zealand

Customer Relationship Manager

• Customer service • Cash and banking control • Customer contract management • Customer relationship management • Creating and maintaining databases

African Bank Investments Ltd

Apr 2014 – Mar 2015

Cape Town, South Africa

Banking Sales Consultant

• Retail banking services including personal loans, credit cards, funeral cover and fixed deposits • Prospecting new clients • Fulfilment of outstanding collections • Marketing campaign execution • Maintaining industry compliance

Yatshisa Promotions

Oct 2012 – Dec 2013

Cape Town, South Africa

Corporate Account Manager

• Corporate and promotional gifts, stationary, clothes and brand awareness

Old Mutual PFA

Oct 2011 – Sep 2012

Cape Town, South Africa

Personal Financial Advisor

• Providing sound financial advice • Capital needs analysis via Spotlight and Front Office • Prospecting new clients • Practice management • Client service and product education

Sport 'n Surf

Apr 2002 – Oct 2010

Cape Town, South Africa

Retail Branch Operations Manager

• Merchandising and planning • Stock control • Staff recruitment, management and training • Roster and time management • Supplier and senior management liaison • Budget control • Assisted directors and supported staff by planning, delegating, managing and coordinating business operational activities, including, logistics, dispatching, production, sales, ordering and liaising, among others • Project management for both internal and external projects • Customer Success Management via supplier, service provider, stakeholder and client liaison • Training and onboarding of new recruits • Manage, control and monitor business operations to meet client expectations and company goals • Manage and coordinate stock control and replenishment • Promote a safe and healthy workplace • Increased annual sales by 42%

Education

The Johns Hopkins University (Via Coursera)

Jun 2020 – Jul 2020

COVID-19 Contact Tracing Certificate, Contact Tracing

Ones Step Further Institute

Jan 2016 – Feb 2016

RG146 Certification (Australian Securities & Investments Commission Regulatory Guide 146). Rep. # 1238768, Finance

Moonstone Business School

May 2014 – Jul 2014

FAIS RE5 Certification (Financial Advice & Intermediary Services Act Regulatory Examination Level 1– South African Financial Services Board). Rep. # 152125, Finance

The Southern Suburbs Youth Academy

Jun 2010 – Jul 2011

High School Diploma (Grade 12 / Matric), High School

Skills

Languages