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Colin Matthews

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Intro
Cape Town, South Africa
Studied Contact Tracing at The Johns Hopkins University (Via Coursera)
Studied Finance at Ones Step Further Institute
Studied Finance at Moonstone Business School
Studied High School at The Southern Suburbs Youth Academy
Joined April 13, 2021

Skills

Languages

English
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Native or Bilingual
Afrikaans
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Native or Bilingual
About
COMPLIANCE MANAGER, OPERATIONS AND SALES MANAGER, SERVICE DELIVERY REPRESENTATIVE, CUSTOMER RELATIONSHIP MANAGER, BRANCH MANAGER, CORPORATE ACCOUNT EXECUTIVE, BANKING AND INVESTMENT ADVISOR
Experience
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The Compliance Bureau
Jan 2020 – Apr 2020
Cape Town, South Africa
Compliance Manager
• Oversaw compliance functions related to the vetting of medical and healthcare professionals on behalf of medical recruitment companies, prior to placement at facilities • Managed projects, controlled and monitored business operations to meet client expectations and company goals • Provided additional support to government departments, including The Western Cape Department of The Premier and Nelson Mandela Bay Municipality • Provided input and followed through with successful tender processes, ensuring that all deadlines and business processes were met within clients’ scope of expectations • Provided input and assistance with streamlining and developing processes • Delegated a team of compliance and office coordinators by: ❖ Triaging candidate cases based on urgency. ❖ Ensuring workflow and productivity related to all functions within business. ❖ Ensuring all compliance and associated regulations are met. ❖ Maintaining good rapport with candidates, clients, as well as internal and external stakeholders. ❖ Continuous performance and activity monitoring and guidance. ❖ Providing training and mentoring to all compliance staff, as well as providing regular feedbacks to all parties within the business. • Ensured that health and safety processes were in place and followed
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Pudlo SA
May 2018 – Aug 2019
Cape Town, South Africa
Operations and Sales Manager
• Assisted directors and supported staff by planning, delegating, managing and coordinating business operational activities, including, logistics, dispatching, production, sales, ordering and liaising, among others • Project management for both internal and external projects, including coordinating with architects, designers & builders • Customer Success Management via supplier, service provider, stakeholder and client liaison • Training and onboarding of new recruits • Manage, control and monitor business operations to meet client expectations and company goals • Manage and coordinate stock control and replenishment • Promote a safe and healthy workplace
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Auckland Transport
Feb 2017 – Sep 2017
Auckland, New Zealand
Service Delivery Representative (Tier 2 Support)
• Customer service and channel management • Customer experience and service delivery monitoring and recommendations • Customer relationship management • Manage internal and external service providers • Quality assurance and process improvement management: identify, implement and report on process improvement initiatives • IT liaison • Network monitoring • Business reporting • Fraud monitoring • Provide training and support to staff • Action good employer obligations and employment bicultural policies • Promote a safe and healthy workplace
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Classic Escapes NZ Ltd
Jan 2016 – Mar 2016
Auckland, New Zealand
Customer Relationship Manager
• Customer service • Cash and banking control • Customer contract management • Customer relationship management • Creating and maintaining databases
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African Bank Investments Ltd
Apr 2014 – Mar 2015
Cape Town, South Africa
Banking Sales Consultant
• Retail banking services including personal loans, credit cards, funeral cover and fixed deposits • Prospecting new clients • Fulfilment of outstanding collections • Marketing campaign execution • Maintaining industry compliance
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Yatshisa Promotions
Oct 2012 – Dec 2013
Cape Town, South Africa
Corporate Account Manager
• Corporate and promotional gifts, stationary, clothes and brand awareness
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Old Mutual PFA
Oct 2011 – Sep 2012
Cape Town, South Africa
Personal Financial Advisor
• Providing sound financial advice • Capital needs analysis via Spotlight and Front Office • Prospecting new clients • Practice management • Client service and product education
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Sport 'n Surf
Apr 2002 – Oct 2010
Cape Town, South Africa
Retail Branch Operations Manager
• Merchandising and planning • Stock control • Staff recruitment, management and training • Roster and time management • Supplier and senior management liaison • Budget control • Assisted directors and supported staff by planning, delegating, managing and coordinating business operational activities, including, logistics, dispatching, production, sales, ordering and liaising, among others • Project management for both internal and external projects • Customer Success Management via supplier, service provider, stakeholder and client liaison • Training and onboarding of new recruits • Manage, control and monitor business operations to meet client expectations and company goals • Manage and coordinate stock control and replenishment • Promote a safe and healthy workplace • Increased annual sales by 42%
Education
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The Johns Hopkins University (Via Coursera)
Jun 2020 – Jul 2020
COVID-19 Contact Tracing Certificate, Contact Tracing
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Ones Step Further Institute
Jan 2016 – Feb 2016
RG146 Certification (Australian Securities & Investments Commission Regulatory Guide 146). Rep. # 1238768, Finance
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Moonstone Business School
May 2014 – Jul 2014
FAIS RE5 Certification (Financial Advice & Intermediary Services Act Regulatory Examination Level 1– South African Financial Services Board). Rep. # 152125, Finance
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The Southern Suburbs Youth Academy
Jun 2010 – Jul 2011
High School Diploma (Grade 12 / Matric), High School