GMI

Manage large amounts of inbound and outbound calls in a timely manner Follow communication scripts when handling different topics Identify customers needs clarify information research every issue and provide solutions andor alternatives Seize opportunities to upsell products when they arise Build sustainable relationships and engage customers by taking the extra mile Keep records of all conversations in our call center database in a comprehensible way Frequently attend educational seminars to

Acquire new partner accounts Introducing Broker Provide consultancy to existing accounts to grow their business Foster good relationships with existing accounts Complete sales targets and tasks according to the company strategy and country growth plan Responsible for continuous improvements of workflow efficiency Responsible for the final resolution with client dissatisfactions and complaints Assist Global management team to establish participate in relevant policies and sales management system