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SYKES Enterprises

We help people one caring interaction at a time

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Hiring for Jobs

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Full Time Remote
United States
$11 - $14 per hour 1 month ago
Remote Healthcare Customer Service Agent Your interest in SYKES has come at an exciting time in our history. We’re excited to announce that SYKES is now a part of Sitel Group®️, one of the largest global providers of customer experience (CX) products and solutions. As you move forward with your job application, you may see some communications come from Sitel Group as well as SYKES. As a Healthcare Customer Service Agent for SYKES, you will provide support to customers right from the safety, comfort, and convenience of your own home. Agents supporting SYKES healthcare clients are empathetic, helpful, and resourceful, and typically have some healthcare industry or related experience. Founded in 1977, we are a trusted work from home company. While other companies are learning how to set up virtual work for the first time due to COVID, SYKES has more than 20 years of experience offering 100% virtual work, which benefits our customers and you! In fact, 96% of our work at home agents tell us they are very satisfied with SYKES as a place to work. Work with us and you'll enjoy: Full time positions available Starting pay ranges from $11-$14/hr depending upon the complexity of the program you're hired for 100% Paid Training Benefits including medical, dental, life, vision insurance, company matched 401K, and generous paid time off Opportunities for advancement and professional development Personal benefits of working from home including saving time, money, and the environment Computer provided (you will need to provide the monitor and headset) Required qualifications, skills and experience Apply with us if you possess: An excellent written and verbal communicator who likes to solve problems and connect with people via phone Previous Inbound call center experience or the ability to provide excellent customer service by phone with sincerity and professionalism Proficient and experienced PC skills with Microsoft office, dual screens and toggling between multiple systems (6 months or more of computer data entry experience) Multitasking ability – able to input data or research information while on the phone with the caller, able to talk and type a must History of on-time attendance at previous job High School Diploma or GED (minimum) Able to provide a stand-alone monitor, USB corded headset and a quiet, distraction-free home workspace (we’ll provide the rest!) Desired qualifications, skills and experience Nice to have (but not required): Customer service background Experience with financial services, healthcare, technology companies, or something similar
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Full Time Remote
United States
$12 per hour 1 month ago
Your interest in SYKES has come at an exciting time in our history. We’re excited to announce that SYKES is now a part of Sitel Group®️, one of the largest global providers of customer experience (CX) products and solutions. As you move forward with your job application, you may see some communications come from Sitel Group as well as SYKES. In fact, 96% of our work at home agents tell us they are very satisfied with SYKES as a place to work. Our agents provide support to customers of some of the world’s most well-known brands, right from the safety, comfort, and convenience of their own home. We offer full time roles with daytime and evening shifts available. We’ll find the best match for you based on your experience and preferences. After applying, you’ll complete our video interview where we’ll share the details about the role you’ve been selected for. Founded in 1977, we are a trusted work from home company. While other companies are learning how to set up virtual work for the first time due to COVID, SYKES has more than 20 years of experience offering 100% virtual work, which benefits our customers and you! Work with us and you'll enjoy: Benefits including medical, dental, life, vision insurance, company matched 401K, and generous paid time off Hands-on, 100% paid training Opportunities for advancement and professional development Tuition assistance Personal benefits of working from home including saving time, money, and the environment. Required qualifications, skills and experience Apply with us if you possess: Ready to work, committed to your own success, and eager to learn An empathetic, helpful, and resourceful problem-solver Friendly and professional An excellent communicator who likes to connect with people via phone Able to navigate multiple screens on a computer while helping customers Able to provide a stand-alone monitor, USB corded headset and a quiet, distraction-free workspace (we’ll provide the rest!) Preferred (but not required) Experience providing customer service via phone Experience in financial services, healthcare, or technology
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Full Time Remote
United States
$15 per hour 1 month ago
Your interest in SYKES has come at an exciting time in our history. We’re excited to announce that SYKES is now a part of Sitel Group®️, one of the largest global providers of customer experience (CX) products and solutions. As you move forward with your job application, you may see some communications come from Sitel Group as well as SYKES. Join us as a Remote Financial Customer Service Representative to provide support for financial industry customers from the comfort and convenience of your own home! In this role, you’ll assist individuals via phone, delivering value-based solutions tailored to the unique needs of our customers. You’ll shine in this role if you have a passion for helping people and enjoy working independently in a remote, home-based environment. Work with us and you’ll enjoy: Full-Time Schedule (40 hours/week) $15.50/hour 100% Paid Training Full benefits package including medical, dental, vision, life insurance, paid time off and company matched 401(k) retirement plan Employee Referral Program – (you’ll earn $150 for every referral with no limits) 100% free college tuition program through Ashford University (online) after just one year of employment! When you’ll work: Week 1 is new employee orientation week, and you’ll work two hours per day to get set up and acclimated to SYKES Week 2 and 3 will be your training weeks and you’ll work Monday – Friday After training, you will work 8 - 8.5 shifts that fall between 10AM-10PM Mountain time with one weekend day off and one floating day through the week. Required qualifications, skills and experience Apply with us, if you possess: A high school diploma or GED and are at least 18 years old Excellent communication skills, both written & verbal A computer for your first week of training (PC or Laptop) General PC knowledge Hard-wired internet connection, stand-alone monitor, and a quiet, distraction-free workspace (we’ll provide the rest!)
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Full Time Remote
United States
$15 per hour 1 month ago
Your interest in SYKES has come at an exciting time in our history. We’re excited to announce that SYKES is now a part of Sitel Group®️, one of the largest global providers of customer experience (CX) products and solutions. As you move forward with your job application, you may see some communications come from Sitel Group as well as SYKES. In this remote based / work-at-home position for SYKES, you will work remotely from the comfort and convenience of your own home answering inbound calls. You will answer questions and provide solutions to customers who need assistance with their technical issues. What you’ll do: Enjoy fast-paced days full of problem-solving and connecting with customers by phone via inbound calls. Deliver first class customer experiences answering questions, troubleshooting issues, and providing information in response to concerns and requests. Demonstrate patience and understanding with customers to assist with their various needs. Follow a list of directions as troubleshooting steps and relay that to the customer. Educate customers on current product features, service offerings, and overall product value. Meet and exceed all metrics as required by the client, including average handle time, quality assurance, customer service and schedule adherence​. Offer alternative solutions when appropriate with the objective of retaining customers’ business. Required qualifications, skills and experience Work with us and you’ll enjoy: Hourly pay starting at $15 Full-Time schedule with 8-8.5 hour shifts between 6am-10pm Mountain Time 100% paid training Full benefits package including medical, dental, vision, life insurance and company-matched retirement plan Refer a friend program that pays $150 for every referral with no limits. Opportunities for advancement and continued growth Personal benefits of working from home including time, money, and environmental savings. Apply with us if you possess: High School Diploma or GED (minimum) The ability to provide excellent customer service and technical support by phone with empathy and professionalism Ability to work weekdays, afternoons, and weekends Strong computer navigation skills, including search engine experience, browser navigation, typing in URL’s, using dual monitors, etc. Self-motivated with high attention to detail and ability to multitask. Excellent verbal and written communication skills An unwavering positive attitude and strong drive for results An openness to receiving feedback and applying and integrating the feedback to improve results. What you’ll need: Hard-Wired internet connection with at least 5 Mbps up and download speeds. A standalone monitor to connect to the computer we will send you. This cannot be a laptop, all- in-one, or TV. A computer (any type but not a phone or tablet) for your first week of training sessions and any technical troubleshooting that may arise with the work computer. Dedicated home office or workspace that is free of distractions with a door and desk for equipment.
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Full Time Non-Remote
Montgomery, AL, United States
$13 - $15 per hour 1 month ago
Your interest in SYKES has come at an exciting time in our history. We’re excited to announce that SYKES is now a part of Sitel Group®️, one of the largest global providers of customer experience (CX) products and solutions. As you move forward with your job application, you may see some communications come from Sitel Group as well as SYKES. Join us as a Customer Service Agent to answer questions, process transactions and assist customers by phone at the Montgomery location! You'll shine in this role if you have strong listening skills and enjoy a challenging, fast-paced environment. The SYKES Montgomery Recruiting Team is doing on-site interviewing. We are keeping your health and safety top-of-mind, during this time of the COVID-19 pandemic, by continuing to wear masks and social distancing. Work with us and you'll enjoy: • Full-Time Schedule (40 hours/week) • $13.00/hour starting pay - increase to $15.00/hour after training • Performance bonus (Earn $1.00/hour + in addition to base pay) • Full benefits package including medical, dental, vision, life insurance and company matched 401(k) • 100% Paid Training • Tuition reimbursement program Required qualifications, skills and experience Apply with us, if you possess: * A high school diploma or GED and are at least 18 years old * Ability to type 25 wpm * Strong communications skills (both written & verbal) * Computer skills * Previous experience in a customer service role (preferred, but not required) * Able to work on-site at our Montgomery, AL location
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Full Time Remote during COVID-19
Langhorne, PA, United States
$16 per hour 1 month ago
This job is 100% virtual work-at-home, but you must live within 50 miles of our Langhorne, PA location OR reside in the state of Texas or Florida. Your interest in SYKES has come at an exciting time in our history. We’re excited to announce that SYKES is now a part of Sitel Group®️, one of the largest global providers of customer experience (CX) products and solutions. As you move forward with your job application, you may see some communications come from Sitel Group as well as SYKES. Join us as a Virtual Work At Home Insurance Customer Service Representative. In this remote role, you'll assist customers by answering insurance-related questions and resolving issues. If you have a passion for connecting with people and enjoy solving problems, this is the job for you! We'll set you up for success as you take part in our fully paid training program where you will obtain your Property and Casualty Insurance License. We pay for all coursework, testing and background fees. For immediate consideration, please text "SYKES Langhorne" to 97211 To qualify, you’ll need: • High speed, wired internet. • Ethernet Cord • Home Computer with Windows or Mac installed to test internet speed (during the interview process) Note: Once hired, your work computer will be provided. Work with us and you’ll enjoy: • Work from home in this virtual remote role • $16.00/hour • Full-Time Schedule (40 hours/week) • 100% Paid Training • Full benefits package including medical, dental, vision, life insurance and company matched 401(k) retirement plan • Paid Time Off • Tuition Reimbursement & more! Required qualifications, skills and experience Apply with us if you possess: • 1 to 2 years Customer Service skills • Multitasking skills (the ability to speak on the phone while using a computer) • Logic and problem-solving skills • Excellent communication skills, both written & verbal
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Full Time Remote during COVID-19
Langhorne, PA, United States
$14 per hour 1 month ago
Ready to sharpen your iOS skills supporting customers of Fortune's #3 top company, a global tech giant? Your interest in SYKES has come at an exciting time in our history. We’re excited to announce that SYKES is now a part of Sitel Group®️, one of the largest global providers of customer experience (CX) products and solutions. As you move forward with your job application, you may see some communications come from Sitel Group as well as SYKES. As a Customer Service Advisor at our Langhorne call center site, you’ll shine if you have a passion for learning and supporting technology, connecting with customers and providing creative solutions. Familiarity with iOS and/or macOS, or comparable technology, is preferred, but we will train you to make sure you succeed! For immediate consideration for this customer service role, text "SYKES Langhorne" to 97211 Work with us at our call center and you’ll enjoy: $14.00 per hour Full-time schedules (40 hours/week) 100% Paid Training in iOS technologies A career-defining experience A team with a passion to set you up for success. Full benefits package including medical, dental, vision & life insurance Company-match 401(k) retirement plan Paid time off 100% free college tuition program after one year of employment Required qualifications, skills and experience Apply with us if you possess: At least 18 years old A high school diploma or GED Excellent communication skills, both written & verbal Ability to pass a background check Ability to work a flexible schedule including days, nights, and weekends
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Full Time Remote
United States
$15 - $16 per hour 1 month ago
Your interest in SYKES has come at an exciting time in our history. We’re excited to announce that SYKES is now a part of Sitel Group®️, one of the largest global providers of customer experience (CX) products and solutions. As you move forward with your job application, you may see some communications come from Sitel Group as well as SYKES. Join us as a Virtual Customer Service Representative in support of a growing insurance company. In this role, you'll assist customers by answering insurance-related questions and resolving issues. If you have a passion for connecting with people and enjoy solving problems, this is the job for you! Best of all, you can interview, train and work from home! We'll set you up for success as you take part in our fully paid training program. You may also take advantage of additional future training as you work towards your Home and Auto Personal Lines Insurance License (opportunity is based on performance). This position is available to residents of the following states only: AR, OK, TX, MO, IN, PA and NE. To apply, you’ll need: High speed, wired internet Ethernet Cord Home Computer with Windows or Mac installed to test internet speed (during the interview process) Note: Work computer will be provided, once hired. Work with us and you’ll enjoy: • Full-Time Schedule (40 hours/week) • $15/hour during training, then and increase to $16/hour • 100% Paid Training • Full benefits package including medical, dental, vision, life insurance and company matched 401(k) retirement plan • Paid Time Off • Tuition Reimbursement & more! Required qualifications, skills and experience Apply with us, if you possess: • Multitasking skills (the ability to speak on the phone while using a computer) • Logic and problem-solving skills • Excellent communication skills, both written & verbal • Customer service experience preferred, but not required • Experience in the financial services, healthcare or technology industries preferred, but not required
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Full Time Remote
United States
$13 - $14 per hour 1 month ago
Your interest in SYKES has come at an exciting time in our history. We’re excited to announce that SYKES is now a part of Sitel Group®️, one of the largest global providers of customer experience (CX) products and solutions. As you move forward with your job application, you may see some communications come from Sitel Group as well as SYKES. Join us as a Virtual Customer Service Representative in support of a growing insurance company. In this role, you'll assist customers by answering insurance-related questions and resolving issues. If you have a passion for connecting with people and enjoy solving problems, this is the job for you! Best of all, you can interview, train and work from home! We'll set you up for success as you take part in our fully paid training program. You may also take advantage of additional future training as you work towards your Home and Auto Personal Lines Insurance License (opportunity is based on performance). This position is available to residents of the following states only: AR, OK, TX, MO, IN, PA and NE. To apply, you’ll need: High speed, wired internet Ethernet Cord Home Computer with Windows or Mac installed to test internet speed (during the interview process) Note: Work computer will be provided, once hired. Work with us and you’ll enjoy: • Full-Time Schedule (40 hours/week) • $13/hour for 3 weeks during training, then $14/hour • 100% Paid Training • Full benefits package including medical, dental, vision, life insurance and company matched 401(k) retirement plan • Paid Time Off • Tuition Reimbursement & more! Required qualifications, skills and experience Apply with us, if you possess: • Multitasking skills (the ability to speak on the phone while using a computer) • Logic and problem-solving skills • Excellent communication skills, both written & verbal • Customer service experience preferred, but not required • Experience in the financial services, healthcare or technology industries preferred, but not required
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Full Time Remote during COVID-19
Fort Smith, AR, United States
$13 - $15 per hour 1 month ago
We value your safety. Until we are open at full capacity, we are also offering temporary remote positions for those who qualify. Your interest in SYKES has come at an exciting time in our history. We’re excited to announce that SYKES is now a part of Sitel Group®️, one of the largest global providers of customer experience (CX) products and solutions. As you move forward with your job application, you may see some communications come from Sitel Group as well as SYKES. Join us as a Customer Service Representative to answer questions, process transactions and assist customers by phone at the Fort Smith location! You’ll shine in this role if you have strong listening skills and enjoy a challenging, fast-paced environment. During this time of the COVID-19 pandemic, the SYKES Fort Smith Recruiting Team is using video interviewing tools to continue to grow our team, while keeping your health and safety top-of-mind. Apply now to schedule your Virtual interview. Work with us and you’ll enjoy: • Full-Time Schedule (40 hours/week) • $13.00/hour starting pay - increase to $15.00/hour after training • Performance bonus (Earn $1.00/hour + in addition to base pay) • Full benefits package including medical, dental, vision, life insurance and company matched 401(k) • 100% Paid Training • Tuition reimbursement program Required qualifications, skills and experience Apply with us, if you possess: • A high school diploma or GED and are at least 18 years old • Ability to type 25 wpm • Strong communications skills (both written & verbal) • Computer skills • Previous experience in a customer service role (preferred, but not required)
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Full Time Non-Remote
Fayetteville, NC, United States
$13 per hour 1 month ago
Your interest in SYKES has come at an exciting time in our history. We’re excited to announce that SYKES is now a part of Sitel Group®️, one of the largest global providers of customer experience (CX) products and solutions. As you move forward with your job application, you may see some communications come from Sitel Group as well as SYKES. Join us as an Outbound Customer Service Collections Agent supporting one of our largest financial service clients at the Fayetteville site! You’ll shine in this role if you enjoy assisting customers by phone and love the challenge of meeting monthly goals. You’ll make outbound customer calls assessing customer needs and providing sound solutions. You will recommend payment plans, troubleshoot service issues and report escalated issues, when necessary. Work with us and you’ll enjoy: • Full-Time Schedule (40 hours/week) M-F • Starting pay at $13.00/hr • 100% Paid Training M-F • Full benefits package including medical, dental, vision, life insurance and company matched 401(k) • Generous paid time off • 100% free college tuition program through Ashford University (online) after just one year of employment! Required qualifications, skills and experience Apply with us if you possess: • A high school diploma or GED and are at least 18 years old • At least 6 months of previous, consistent sales experience • Strong communications skills (both written & verbal) ​​​​​​• Reliable transportation to get to our office every day Desired qualifications, skills and experience Preferred qualifications: • Outbound cold calling experience • Door to door and/or Soft sales experience
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Full Time Non-Remote
Fayetteville, NC, United States
$14 per hour 1 month ago
Your interest in SYKES has come at an exciting time in our history. We’re excited to announce that SYKES is now a part of Sitel Group®️, one of the largest global providers of customer experience (CX) products and solutions. As you move forward with your job application, you may see some communications come from Sitel Group as well as SYKES. Join us as a Spanish speaking Bilingual Financial Services Representative to assist customers in obtaining banking information and provide customer service support at the Fayetteville site! You’ll shine in this role if have experience or interest in the financial services industry and a strong passion for helping customers. In this role, you’ll listen to customer needs and concerns and help them solve problems concerning service or products in a fun team environment. Work with us and you’ll enjoy: • Full-Time Schedule (40 hours/week) • $14.00/hour + monthly incentives, with pay increase In production • 100% Paid Training • Full benefits package including medical, dental, vision, life insurance and company matched 401(k) retirement plan • Paid time off • 100% free college tuition program through Ashford University (online) after just one year of employment! Required qualifications, skills and experience Apply with us, if you possess: • Excellent communication skills, fluent in English and Spanish, verbally and written • A high school diploma or GED and are at least 18 years old • Ability to multi-task and adapt to changes quickly • Previous banking or financial services experience (preferred) • 6 months - 1 year of customer service experience in a call center environment (preferred)
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Full Time Non-Remote
Fayetteville, NC, United States
$13 per hour 1 month ago
Your interest in SYKES has come at an exciting time in our history. We’re excited to announce that SYKES is now a part of Sitel Group®️, one of the largest global providers of customer experience (CX) products and solutions. As you move forward with your job application, you may see some communications come from Sitel Group as well as SYKES. Join us as a Financial Services Representative to assist customers in obtaining banking information and provide customer service support at the Fayetteville site! You’ll shine in this role if have experience or interest in the financial services industry and a strong passion for helping customers. In this role, you’ll listen to customer needs and concerns and help them to solve problems concerning service or products in a fun team environment. During this time of the COVID-19 pandemic, we’re keeping your health and safety top-of-mind. We have implemented the following procedures at our Fayetteville location: Video interviewing tools so you can interview for a job with us right from home! Increased hand sanitizer stations and wipes throughout the facility Mask required 100 percent while in facility Sick call out and assessment with HR Enhance cleaning daily in facility, with a concentration on highly touched surfaces Educational videos and signage throughout the facility providing updates and information Day one education session regarding COVID in and outside of workplace Communication/deep clean/Quarantine process for all positive cases or potential exposure Work with us and you’ll enjoy: • Full-Time Schedule (40 hours/week) • $13.00/hour + monthly incentives, with pay increase after product & addtl. pay increase after 6 months. • 100% Paid Training • Full benefits package including medical, dental, vision, life insurance and company matched 401(k) retirement plan • Paid time off • 100% free college tuition program through Ashford University (online) after just one year of employment! Required qualifications, skills and experience Apply with us, if you possess: • A high school diploma or GED and are at least 18 years old • Excellent communication skills (both written and verbal) • Ability to multi-task and adapt to changes quickly • Previous banking or financial services experience (preferred) • 6 months -1 year of customer service experience in a call center environment (preferred)
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Full Time Non-Remote
Fayetteville, NC, United States
$13 per hour 1 month ago
Your interest in SYKES has come at an exciting time in our history. We’re excited to announce that SYKES is now a part of Sitel Group®️, one of the largest global providers of customer experience (CX) products and solutions. As you move forward with your job application, you may see some communications come from Sitel Group as well as SYKES. Join us as a Financial Services Representative to assist customers in obtaining banking information and provide customer service support at the Fayetteville site! You’ll shine in this role if have experience or interest in the financial services industry and a strong passion for helping customers. In this role, you’ll listen to customer needs and concerns and help them to solve problems concerning service or products in a fun team environment. Work with us and you’ll enjoy: • Full-Time Schedule (40 hours/week) • $13.00/hour + monthly incentives, with pay increase after product & addtl. pay increase after 6 months. • 100% Paid Training • Full benefits package including medical, dental, vision, life insurance and company matched 401(k) retirement plan • Paid time off • 100% free college tuition program through Ashford University (online) after just one year of employment! Required qualifications, skills and experience Apply with us, if you possess: • A high school diploma or GED and are at least 18 years old • Excellent communication skills (both written and verbal) • Ability to multi-task and adapt to changes quickly • Previous banking or financial services experience (preferred) • 6 months -1 year of customer service experience in a call center environment (preferred)