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Dais Naile Acosta Smith

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Intro
Cienfuegos, Cuba
Tour Guide at UEB Gaviota Tours. Grupo de Turismo Gaviota S.A.
Joined March 19, 2021

Skills

Languages

English
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Advanced
French
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Intermediate
Dutch
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Basic
Spanish
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Native or Bilingual
About
Dynamic person, with initiative and teamwork ability. Adaptation, versatility and social skills and personal treatment to work both with the public and inside any entity.
Experience
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UEB Gaviota Tours. Grupo de Turismo Gaviota S.A.
Aug 2019 – Present
Cayo Coco Jardines del Rey, Moron, Ciego de Avila, Cuba
Tour Guide
Reception, farewell and guide to individual tourists and / or in groups in the fulfillment of tourist programming, such as: transfers from airports to hotels or other tourist facilities and vice versa, and on excursions or tours, sales of the tourist product, as well as offering an adequate image of the Product of Cuba. Work on simultaneous translation and interpreting, information meetings for tourist groups and adequate response and with self-determination, responsibility and independence of the questions asked by tourists. Promotion and sales of extra-hotel tourist offers. Issuance of reports on program compliance, quality of service received, personal conclusions and other aspects of interest.
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Hotel Grand Muthu Cayo Guillermo
Jul 2019 – Aug 2019
Carretera a Cayo Guillermo km7, Moron, Ciego de Avila, Cuba
Public Relations
Personalized service and advice to clients. Promotion and Sales of extra products (Drinks / Tobaccos / Special din-ners). Placement, cleaning and organization of the department. Returns Management (Compensations). Informa-tion to potential clients about the benefits and advantages of different services. Troubleshooting of complaints and suggestions. Briefing speech for new guests about the installation. FAM TRIPS reception, familiarization trips, (pairing) as a promotion and profit objective. Organization and coordination of different activities for fundraising. Corporate representation before the media. Telephone attention (Greeting) for new visitors for the first time at the facility. Receipt and inventory of merchandise. Supervision of Special Dinner for Repeating Customers. Special services for VIP clients (repeaters / ministers, consul, travel agents, etc.), Birthdays, Weddings, Honeymoon, Re-newal of Vows. Supervision of customer email content. Quality of hotel services.
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Hotel Playa Coco
Sep 2017 – Jun 2019
Carretera a Cayo Guillermo km1, Moron, Ciego de Avila, Cuba
Public Relations
Personalized service and advice to clients. Promotion and Sales of extra products (Drinks / Tobaccos / Special din-ners). Placement, cleaning and organization of the department. Returns Management (Compensations). Informa-tion to potential clients about the benefits and advantages of different services. Troubleshooting of complaints and suggestions. Briefing speech for new guests about the installation. FAM TRIPS reception, familiarization trips, (pairing) as a promotion and profit objective. Organization and coordination of different activities for fundraising. Corporate representation before the media. Telephone attention (Greeting) for new visitors for the first time at the facility. Receipt and inventory of merchandise. Supervision of Special Dinner for Repeating Customers. Special services for VIP clients (repeaters / ministers, consul, travel agents, etc.), Birthdays, Weddings, Honeymoon, Re-newal of Vows. Supervision of customer email content. Quality of hotel services.
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