Daisy Flora, IT Support

About

I'm a IT Desktop support engineer with five years of experience Hands on experience on end user computing like desktops, laptops, wi-fi devices on both software and hardware. Remote support and application knowledge Software and OS level troubleshooting in Windows 7,10,MS office 2010 and 2016. Outlook and mail configuration Windows application troubleshooting and Windows update failure trouble shooting. Handle daily technical support activities on desktop support. Basic knowledge of server interaction adhering to SLAs Identify improvements and quick resolution on day to day IT operations. Creating, deleting and disabling the user, service, external accounts and shared mailboxes in Active directory Interact with clients work with IT team to resolve new and existing problems. Understanding the severity of the scenarios and escalating to L2 team. Install, uninstall, upgrade and configure, printers, OS, PC software and hardware used by end users. Creating, modifying and adding users to service now assignment groups. Troubleshooting VPN issues. Handling the onboarding process of the new employees, raising request for the groups and access required by the new joiners Troubleshooting virtual desktop issues, hands on experience in troubleshooting VDI issues through Vmware horizon client Troubleshooting Hardware issues and identify point of failures on desktops and laptops Perform preventative maintenance on all workstations. Troubleshooting browser issues, VPN client, Internet issues, Outlook issues, other OS related troubleshooting. Printer and share drive mapping, Installing software on client systems

Experience

YASH TECHNOLOGIES

Dec 2021 – May 2022

Chennai

IT System Engineer

Hands on experience on end user computing like desktops, laptops, wi-fi devices on both software and hardware. Remote support and application knowledge Software and OS level troubleshooting in Windows 7,10,MS office 2010 and 2016. Outlook and mail configuration Windows application troubleshooting and Windows update failure trouble shooting. Handle daily technical support activities on desktop support. Basic knowledge of server interaction adhering to SLAs Identify improvements and quick resolution on day to day IT operations. Creating, deleting and disabling the user, service, external accounts and shared mailboxes in Active directory Interact with clients work with IT team to resolve new and existing problems. Understanding the severity of the scenarios and escalating to L2 team. Install, uninstall, upgrade and configure, printers, OS, PC software and hardware used by end users. Creating, modifying and adding users to service now assignment groups. Troubleshooting VPN issues. Handling the onboarding process of the new employees, raising request for the groups and access required by the new joiners Troubleshooting virtual desktop issues, hands on experience in troubleshooting VDI issues through Vmware horizon client Troubleshooting Hardware issues and identify point of failures on desktops and laptops Perform preventative maintenance on all workstations. Troubleshooting browser issues, VPN client, Internet issues, Outlook issues, other OS related troubleshooting. Printer and share drive mapping, Installing software on client systems

Cognizant

Oct 2019 – Sep 2021

Chennai

Sr. Systems Engineer

HCL

Jul 2017 – Aug 2019

Chennai

Analyst

Education

Anna University

Aug 2013 – May 2017

BE, Electronics and communication

Daisy Flora

IT Support

Skills