Hello! I am a dedicated and aspiring professional majoring in Cybersecurity. With a strong background in customer service, problem-solving, and technological proficiency gained through roles such as Customer Service Lead at Food Lion, Sales Associate at Ace of Eastern Shore, and my current pursuit of a Cybersecurity degree at Wor-Wic Community College, I am passionate about contributing my expertise to remote opportunities. Committed to continuous learning and adapting to the ever-evolving cybersecurity landscape, I am eager to collaborate with innovative teams and make a positive impact in the realm of remote work.
Experience
Target
Aug 2023 – Nov 2023
Pensacola FL
Guest Service Advocate
● Oversee cash office procedures for accurate financial transactions.
● Efficiently manage drive-up orders, enhancing the guest shopping experience.
● Resolve customer concerns with professionalism and prompt attention.
● Provide expert assistance, exemplifying exceptional customer service.
Ace of Eastern Shore
Apr 2022 – May 2023
Princess Anne MD
Sales Associate
● Assisted customers, managed inventory, and pricing.
● Ensured effective store closing procedures
Food Lion
Jun 2020 – Mar 2022
Crisfield MD
Customer Service Lead
● Managed front-end operations and customer service desk.
● Maintained smooth cashier operations and resolved customer concerns.
