I am a bilingual individual who loves to help people, and am ambitious to learn about the Business Management Industry. I have experience in a corporate setting focusing on customer service as well as administrative and coordinating skills.
Experience
Kelly Vision Center
Jun 2024 – Present
Manhattan, New York
Call Center Representative
• Provides assistance to patient and others contacting the clinic by telephone; may provide direct assistance, or take messages and direct calls to the appropriate party.
• Completes initial registration information of new patients following established policies and procedures.
• Updates any changes of patient’s information in computer database and scans updated paperwork into NEXTECH under correct tabs; including documenting phone notes when appropriate.
• Work hand by hand with the authorization department to make sure patients are receiving prescribed medications.
White Glove Community Care
Aug 2019 – Feb 2021
Brooklyn, New York
Case Coordinator
• Work with patients to manage their health care needs and help them to improve their overall wellness.
• Ensure that patients are getting the type and quality of care they need within homecare services.
• Provided guidance, support, and advice to patients dealing with complex medical issues.
