danel henry

Customer service/ sales / appointment setter

Message

Intro

Kingston, Jamaica

Appointment setter / Sales representative at The Black Directory

Studied Social Work at Moneague College

Outsourcing/Offshoring

Joined March 31, 2021

Skills

About

I am a results-driven and highly experienced Customer Service and Sales Professional with a proven track record of over 15 years in the Business Process Outsourcing (BPO) industry. With a diverse background spanning customer service, sales, and managerial roles, I have consistently demonstrated exceptional leadership, communication, and problem-solving skills. My extensive knowledge of BPO operations, combined with a strategic approach to improving customer experience and driving sales, has resulted in sustained business growth and enhanced client satisfaction.

Experience

The Black Directory

Jan 2021 – Present

remote

Appointment setter / Sales representative

Generating daily sales

Taxbox Refund LLC

Nov 2021 – Aug 2023

Remote

Assistant tax preparer, sales professional and administrative assistant

Education

Moneague College

Sep 2014 – Jul 2016

Social Sciences, Social Work