Daniel Botello

Hotelier with experience in luxury and personalized service. Based on experiences of comfort, and customer service of the highest quality.

Message

Intro

Bogotá, Colombia

Studied at Fundación Universitaria Cafam

Studied Certified as auditor of management systems iso 19011 at Politécnico superior de Colombia

Studied Certified as interventor and auditor of projects at Politécnico superior de Colombia

Studied Ability to implement business models, persuasion based on strategies for business decision making at Yale University

Studied at Pontificia Universidad Javeriana

Joined May 12, 2022

Skills

Languages

Spanish

Native or Bilingual

English

Advanced

About

I am a responsible person with a high commitment to luxury customer service, because it is easy for me to establish a conversation with a possible potential customer, guest or area supervisors. I like to take on challenges and in the same way work as a team

Experience

Hotel Sofitel Bogota Victoria Regia

Oct 2021 – May 2022

Colombia

Recepcionist-Concierge

Specialized in luxury customer service, guest relations and high-level concierge

Camp Wayne For Boys

May 2021 – Sep 2021

Pennsilvania

Sous Chef

Responsible for leading international staff, warehouse, inventory and hot line production

Hotel Hilton Bogota

Dec 2020 – May 2021

Colombia

Bellman

Bellman guest relations and concierge with personalized service

Hotel Sofitel Bogota Victoria Regia

Sep 2020 – May 2021

Colombia

Operational area intern

In charge of giving support and support to the guest relation, concierge and reception departments

Education

Fundación Universitaria Cafam

Jan 2016 – Jan 2022

Hotel and business management

Politécnico superior de Colombia

May 2020 – Jul 2020

Management systems audit ISO19001 , Certified as auditor of management systems iso 19011

Politécnico superior de Colombia

Apr 2020 – Jul 2020

Interventory and audit of projects, project management, Certified as interventor and auditor of projects

Yale University

Mar 2020 – Jun 2020

Introduction to negotiation, Ability to implement business models, persuasion based on strategies for business decision making

Pontificia Universidad Javeriana

May 2017 – Jul 2017

Digital Marketing Diplomaed