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Daniela Cardona G.

Bilingual publicist | Marketing digital | Virtual assistant

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Intro
Colombia
Studied Advertising at Universidad Autonoma de Occidente
Consumer Services
Joined September 20, 2022

Skills

Languages

Spanish
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Native or Bilingual
English
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Fluent
About
Bilingual publicist, with more than 4 years of experience in commercial areas with a focus on digital marketing, public relations, customer service, large-scale event logistics, communication strategies, and building business relationships. I am a dynamic person, willing to take on challenges and contribute to the achievement of collective goals with a good attitude, always promoting respect for people and corporate standards.
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Experience
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Amazon Customer Care
Oct 2021 – Sep 2022
Colombia
Logistics Support
Support the logistics process and support drivers to make timely deliveries in the US, CA, and MX markets. - Contact customers and provide the necessary information for their proper location and delivery of orders. - Manage timely solutions to the inconveniences presented during the delivery of packages or food markets. - Manage Sensitive data
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OPTMedia
Feb 2021 – Sep 2021
Colombia
Project Manager
- Guarantee the execution and loyalty of cold customers. - Implement and optimize digital strategies according to customer needs and data analysis. - Identify and analyze companies from different sectors to establish commercial proposals for digital marketing.
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Tueme
Feb 2018 – Dec 2020
Colombia
Sales executive and customer service coordinator
- Ensure the correct attention and customer service, achieving their loyalty. - Ensure administrative management and customer databases. - Support activities related to digital marketing and brand visibility. - Coordinate activities in medical offices, and prepare monthly reports on brand positioning.
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Function Staff
Aug 2016 – Sep 2017
New Zealand
Staff Supervisor and Assistant Event Coordinator
- Participate in the logistics of large-scale events. - Ensure customer service-VIP attendees. - Perform supervision and give instructions to staff. - Training personnel for the events.
Education
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Universidad Autonoma de Occidente
Jul 2011 – Oct 2015
bachelor degree, Advertising
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