Danielle Oreene Catanghal

Customer Service / Support

Message

Intro

Philippines

Hospitality

linkedin.com/in/danielle-catanghal-9221b5256

Joined January 18, 2025

Skills

Languages

English

Fluent

About

Dedicated Customer Service Representative with over 2 years of experience committed to delivering exceptional care for ultimate customer satisfaction. Proven ability to establish and maintain excellent communication and rapport with clients, while effectively resolving concerns and enhancing service quality.

Experience

Insurify

Aug 2022 – Aug 2024

Customer success associate

-Managed inbound calls, directing customers to appropriate agents for their concerns. -Conducted outbound calls to ensure timely resolution of customer inquiries. -Responded to customer interests via chat and email, maintaining strict data privacy standards. -Accurately encoded customer details in compliance with confidentiality protocols.

TELEPERFOMANCE

Nov 2021 – Aug 2022

Philippines

Customer service account expert

-Provided prompt assistance to incoming customer calls and resolved inquiries. -Made outbound calls to follow up on customer inquiries and offer additional information. -Endorsed telecommunication products, contributing to increased sales. -Ensured high levels of customer satisfaction while maintaining confidentiality of personal data.

International Airline Service Asia

Jul 2021 – Nov 2021

Philippines

Airline Ticketing and Reservations Agent

-Addressed passenger concerns regarding ticket bookings and reservations, ensuring client satisfaction. -Provided feedback to passengers through email and promoted airline offerings to enhance sales. -Ensured accurate entry of passenger information into the system while adhering to data privacy policies