David Martínez

Customer Service Expert

Message

Intro

Bogotá, Colombia

Trainer for a Bilingual BPO Campaign at Webhelp

Studied Languages at English and French Institute

Joined August 3, 2022

Skills

Languages

Spanish

Native or Bilingual

English

Native or Bilingual

French

Basic

About

I am passionate about helping people achieve short and long term goals, applying skills in leadership and time management to make sure they have all the tools they need in order to complete a successful interaction.

Experience

Webhelp

Dec 2021 – Present

Bogotá, Colombia

Trainer for a Bilingual BPO Campaign

I teach everything related to the product and customer service to New Hires, having to lead a group from 10 to 25 people for more than a month until they graduate and are ready to work for the operation.

Webhelp

Jun 2021 – Dec 2021

Bogotá, Colombia

Customer Service Representative

Customer service with an electricity related campaign, helping clients get more information about their accounts, the current state of their services, their bills and processing payments with them on the line.

Concentrix

Jan 2020 – Jul 2020

Bogotá, Colombia

Customer Service Representative

Customer service for a bilingual campaign, related to prepaid phones in the US, helping members get more information on the status for their service, the balance on their account, troubleshooting technical issues live and processing payments on the phone with them.

Education

English and French Institute

Jan 2017 – Dec 2017

A2 French, Languages

English and French Institute

Jan 2016 – Dec 2016

B2 English, Languages