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Davona Jordan

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Intro
Clearwater, FL, United States
Studied Hospitality | Food Science and Service Management at Johnson and Wales University
Studied Hospitality and Tourism at Homestead Senior High School
Consumer Services
Joined February 26, 2025

Skills

Languages

English
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Native or Bilingual
Spanish
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Basic
About
I am a highly communicative and empathetic customer service professional with strong problem-solving skills. I excel at actively listening to customers, providing clear solutions, and maintaining a positive attitude even in challenging situations. Adaptable and efficient, I manage multiple tasks while ensuring excellent service. With a strong knowledge of products and a team-oriented mindset, I am committed to creating positive customer experiences and building lasting relationships.
Experience
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Innovative Partners
Dec 2023 – Dec 2024
Coral Springs, Fl
Customer Service Representative
* Provide exceptional customer support via phone, email, and live chat, assisting an average of 50+ customers daily. *Resolve customer complaints efficiently, achieving a 95% customer satisfaction rating. *Process orders, returns, and refunds while ensuring compliance with company policies
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Publix Super Markets, Inc.
Dec 2021 – Dec 2022
Tampa, Fl
Customer Service Representative
* Delivered outstanding customer service through active listening and problem-solving. * Displayed empathy, ensuring each customer felt valued and understood. * Managed customer complaints and inquiries with professionalism and care, prioritizing customer satisfaction.
Education
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Johnson and Wales University
Aug 2018 – Aug 2020
Associates Degree, Hospitality | Food Science and Service Management
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Homestead Senior High School
Dec 2014 – Dec 2018
Highschool Diploma, Hospitality and Tourism