Davona Jordan

Message

Intro

Clearwater, FL, United States

Studied Hospitality | Food Science and Service Management at Johnson and Wales University

Studied Hospitality and Tourism at Homestead Senior High School

Consumer Services

Joined February 26, 2025

Skills

Languages

English

Native or Bilingual

Spanish

Basic

About

I am a highly communicative and empathetic customer service professional with strong problem-solving skills. I excel at actively listening to customers, providing clear solutions, and maintaining a positive attitude even in challenging situations. Adaptable and efficient, I manage multiple tasks while ensuring excellent service. With a strong knowledge of products and a team-oriented mindset, I am committed to creating positive customer experiences and building lasting relationships.

Experience

Innovative Partners

Dec 2023 – Dec 2024

Coral Springs, Fl

Customer Service Representative

* Provide exceptional customer support via phone, email, and live chat, assisting an average of 50+ customers daily. *Resolve customer complaints efficiently, achieving a 95% customer satisfaction rating. *Process orders, returns, and refunds while ensuring compliance with company policies

Publix Super Markets, Inc.

Dec 2021 – Dec 2022

Tampa, Fl

Customer Service Representative

* Delivered outstanding customer service through active listening and problem-solving. * Displayed empathy, ensuring each customer felt valued and understood. * Managed customer complaints and inquiries with professionalism and care, prioritizing customer satisfaction.

Education

Johnson and Wales University

Aug 2018 – Aug 2020

Associates Degree, Hospitality | Food Science and Service Management

Homestead Senior High School

Dec 2014 – Dec 2018

Highschool Diploma, Hospitality and Tourism