I am an experienced individual seeking full-time permanent employment that will allow me to utilize my knowledge and skills in management, supervisory, and problem-solving skills. I welcome an opportunity to work with a team that values hard work, dedication, and a commitment to excellence.
Experience
Viriya Consulting
Jul 2022 – Mar 2023
Remote
Housing Manager
Managed 7 ERAP (Emergency Rental Assistance Program) teams of 5-7 staff per
team. Assisted applicants that were financially and physically affected by COVID-19
by disbursing Federal funds for rental and utility assistance in the amount of $272
million. Reviewed finances, tax records, and calculated income percentages.
Validated Proof of Ownership by researching properties in the South Carolina GIS
(Geographic Information Systems) databases, utilized additional databases such as
Podio and DocuPhase. Monitored staff productivity and provided coaching
opportunities as needed. Managed service request tickets and escalation tickets.
Beacon Hill Staffing Group
Oct 2021 – Jul 2022
Remote
Housing Supervisor
Assisted applicants that were financially and physically affected by COVID-19 by
disbursing Federal funds for rental and utility assistance. Reviewed finances, tax
records, and calculated income percentages. Validated Proof of Ownership by
researching properties in the South Carolina GIS (Geographic Information Systems)
databases Works, utilized databases such as Podio and DocuPhase.
Beacon Hill Staffing Group
May 2021 – Oct 2021
Remote
Housing Specialist
Assisted applicants that were financially and physically affected by COVID-19 by
disbursing Federal funds for rental and utility assistance. Reviewed finances, tax
records, and calculated income percentages. Validated Proof of Ownership by
researching properties in the South Carolina GIS (Geographic Information Systems)
databases Works, utilized databases such as Podio and DocuPhase.
Amazon-Amazon
Apr 2020 – Jan 2021
Remote
Virtual Customer Service Representative
Assisted customers in regaining access to their Amazon.com account. Provided
information regarding inquires for their online orders. Involved supervisor if the call
warranted it.
Walmart Host INC
Apr 2018 – Jan 2020
Charlotte, NC
Specialist IV
Determined why incoming merchandise receipts were still open. Filed claims for
missing merchandise and/or overcharges on merchandise. Used deductive
reasoning and made good judgment calls.
Walmart Host INC
Feb 2017 – Apr 2018
Charlotte, NC
Specialist III
Processed invoice exceptions, UPCs, and transmittal's. Maintained Store Health and
SLA (Store Line Agreements). Regularly exceeded production standards voted
Associate of the Month for August 2017 and September 2017.
JCI Jones Chemicals Inc
Mar 2009 – Jun 2015
Charlotte, NC
Office Manager
Customer service provider, answered multi-line phone system. Utilized MS Office
(Outlook, Word, Excel) for administrative purposes. Handled billing, and collections.
Performed various office duties as needed, copying, filing, and ordered supplies.