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Debra Cerino

Personable | Professional | #OpenToWork

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Intro
Kings Mountain, United States
Studied Criminal Justice at University of North Carolina at Charlotte
Joined June 12, 2023

Skills

About
I am an experienced individual seeking full-time permanent employment that will allow me to utilize my knowledge and skills in management, supervisory, and problem-solving skills. I welcome an opportunity to work with a team that values hard work, dedication, and a commitment to excellence.
Experience
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Viriya Consulting
Jul 2022 – Mar 2023
Remote
Housing Manager
Managed 7 ERAP (Emergency Rental Assistance Program) teams of 5-7 staff per team. Assisted applicants that were financially and physically affected by COVID-19 by disbursing Federal funds for rental and utility assistance in the amount of $272 million. Reviewed finances, tax records, and calculated income percentages. Validated Proof of Ownership by researching properties in the South Carolina GIS (Geographic Information Systems) databases, utilized additional databases such as Podio and DocuPhase. Monitored staff productivity and provided coaching opportunities as needed. Managed service request tickets and escalation tickets.
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Beacon Hill Staffing Group
Oct 2021 – Jul 2022
Remote
Housing Supervisor
Assisted applicants that were financially and physically affected by COVID-19 by disbursing Federal funds for rental and utility assistance. Reviewed finances, tax records, and calculated income percentages. Validated Proof of Ownership by researching properties in the South Carolina GIS (Geographic Information Systems) databases Works, utilized databases such as Podio and DocuPhase.
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Beacon Hill Staffing Group
May 2021 – Oct 2021
Remote
Housing Specialist
Assisted applicants that were financially and physically affected by COVID-19 by disbursing Federal funds for rental and utility assistance. Reviewed finances, tax records, and calculated income percentages. Validated Proof of Ownership by researching properties in the South Carolina GIS (Geographic Information Systems) databases Works, utilized databases such as Podio and DocuPhase.
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Amazon-Amazon
Apr 2020 – Jan 2021
Remote
Virtual Customer Service Representative
Assisted customers in regaining access to their Amazon.com account. Provided information regarding inquires for their online orders. Involved supervisor if the call warranted it.
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Walmart Host INC
Apr 2018 – Jan 2020
Charlotte, NC
Specialist IV
Determined why incoming merchandise receipts were still open. Filed claims for missing merchandise and/or overcharges on merchandise. Used deductive reasoning and made good judgment calls.
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Walmart Host INC
Feb 2017 – Apr 2018
Charlotte, NC
Specialist III
Processed invoice exceptions, UPCs, and transmittal's. Maintained Store Health and SLA (Store Line Agreements). Regularly exceeded production standards voted Associate of the Month for August 2017 and September 2017.
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JCI Jones Chemicals Inc
Mar 2009 – Jun 2015
Charlotte, NC
Office Manager
Customer service provider, answered multi-line phone system. Utilized MS Office (Outlook, Word, Excel) for administrative purposes. Handled billing, and collections. Performed various office duties as needed, copying, filing, and ordered supplies.
Education
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University of North Carolina at Charlotte
Aug 2000 – Dec 2002
Bachelor of Arts, Criminal Justice