Dejan Panic

Experience

Euronet Worldwide

Oct 2018 – Present

Belgrade

System Analyst

- System monitoring - using various tools for checking any system malfunction, troubleshooting the same and allocating to various technical teams in case of a need. -Incident and request management – Being in charge of all ongoing incidents and taking them to the resolution with active participation and coordination between all resolving entities. Keeping track of all communication within the ticket. -Daily cooperation with ICOs (Visa, Mastercard, UPI, American Express) and their technical departments. -Fraud monitoring.

Trizma

Jun 2017 – Oct 2018

Belgrade

Help Desk Representative

Working directly with the customers to understand the problem and resolve and/or escalate problem to the next level. I was also in charge for dispatching service personnel, remotely deliver solutions and i was responsible for ensuring the customer's entitlement of services.

Lemić Group

Apr 2009 – Apr 2012

Belgrade

CNC Operator

Planing machining by studying work orders, blueprints,engineering plans, materials, specifications, locations of surfaces, and machining parameters. Basic maintenance of the CNC plasma cutter

Education

Megatrend University

Oct 2013 – Present

Computer Science

Skills

Languages