I am an enthusiastic, reliable, and hardworking individual who has over 4 years of experience giving professional, efficient, and high-quality service to my previous call center company and well over 3 years of experience being a General Virtual Assistant to my long-term clients.
I am skilled in communicating with clients over the phone and by email. I have experience with Live Chat Support and Zendesk and I am eager to learn more about how to use any new tools in order to get the job done.
I meet deadlines and don't make promises I can't keep. I am a team player and a goal achiever. I can work with minimal to less supervision and can guarantee to have the job done in the required time frame.
An eager beaver requires quality work, too. And, that is me!
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Experience
Free lancer
Apr 2019 – Present
WORK FROM HOME
FULL TIME | PART TIME
Lead the operations of a company including managing Team Members, scheduling,
training, coaching, and arranging monthly invoices.
Handle the administrative tasks of the company, updating websites, availabilities,
and Vendor Relations.
Accounting refunds and receivables
Training for Live Chat and Email Management
Training for Inbound and Outbound
Visual Designs via Canva for Social Media
postings
FLATWORLD SOLUTIONS PH
Mar 2016 – Mar 2020
Davao City., PH
Account Executive
4 Strong years in a BPO Company with completed rendered days with no
management issues or concerns.
Provided a high level of service to clients to help maintain their good relationships for more business opportunities.
Outbound/Inbound Customer Care
Resolved customer's concern by offering relevant helpline and taking ownership of
the concern and providing immediate and/or alternative solutions
