I am a dedicated and professional individual with a strong focus on remote support and customer satisfaction. My primary work interest lies in Live Chat and administrative support, where I can use my communication skills to solve problems in real-time. I am looking for a role where I can grow with a company like Coating Concepts, providing reliable and consistent results every day."
My Strong Sides
Clear Communication: I have a knack for breaking down complex info so customers understand exactly what’s going on without any confusion.
Problem-Solving: I don’t just report issues; I look for the quickest and most effective way to fix 'em.
Reliability & Punctuality: I take my schedule seriously. When I’m on the clock, I am 100% locked in and ready to handle business.
Adaptability: I’m a fast learner who can pick up new software and company policies quickly to stay ahead of the game.
Experience
Checkers rally
Apr 2025 – Aug 2025
490 N 11th street
Manager
Remote Operations & Team Lead (formerly Manager)
Checkers & Rally's Drive-In Restaurants – Beaumont, TX | April 2025 – August 2025
Supervised and coached a full team of employees in a high-volume environment, ensuring 100% operational efficiency and peak performance daily.
Applied a hands-on approach to technical training and inventory management, successfully reducing overhead costs while maintaining high service quality standards.
Resolved complex customer escalations with speed and professionalism, directly increasing customer retention and repeat business.
Managed digital scheduling and POS systems to streamline workflows, demonstrating a high level of technical proficiency and adaptability.
Maintained 110% commitment to safety and sanitation regulations, ensuring a secure and productive work environment for all staff and patrons.
