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Denyse Adams

An astute Administrative professional offering over fifteen [15] years of expertise in maximizing the efficiency of organizations.

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Intro
Tobago, Trinidad and Tobago
Studied Human Resources at Alison Online
Studied Business Management at University of the West Indies
Studied Word Processing at San Fernando Technical Institute
Studied Accounting at Omardeen's School of Accountancy
Studied Secretarial Studies at Unity School of Commerce
Studied General Studies at Marabella Senior Comprehensive
Joined May 13, 2022

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English
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Native or Bilingual
About
An astute administrative professional offering over fifteen [15] years of expertise in maximizing the efficiency of organizations. My extensive career has allowed for the procurement of skills to effectively execute the coordination of tasks and events, the development and implementation of projects, coupled with proficiency in supervision and training.
Experience
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Tobago Reginal Health Authority
Jan 2021 – Apr 2022
Scarborough, Tobago
Administrative Support
Responsibilities  Virtually supported a team of ten nurses who home monitored covid-19 cases  Developed and implemented database of all home monitored covid-19 case files  Acquired data, and maintained data systems  Ensured the quality and accuracy of data received and extracted new case files  Assigned new case files to nurses for monitoring  Coordinated activities to ensure prompt follow-up action  Tracked and prepared reports on inconsistencies found  End of Program, prepared status reports for July 2021-April 2022 Achievements  In collaboration with Team Lead conducted visual virtual training to nurses on their roles and responsibilities as home monitors  Conducted an Excel refresher training to the Secondary Care Nurse Manager and her cluster managers
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Grafton Beach Resort
Jan 2017 – Mar 2020
Black Rock, Tobago
Administrative Officer - Human Resources
Responsibilities  Selection and Recruitment  Placed advertisement through media houses, screened applications, collaborated with management team and scheduled interviews, prepared test packages for interviewees, conducted back-ground checks for selected candidates and prepared reports for approval for recruitment.  Conducted orientation  Contract Management  Prepared job descriptions and contracts; updated performance appraisal forms  Developed systems that tracked staffs’ probationary periods, end of contract terms, vacation, and sick leave.  Scheduled meetings for managers to conduct performance reviews; attended performance reviews where required  Human Resources Practices & Processes and Training  Reviewed and updated employee handbook, HR related forms [application for employment, starter forms, application for leave and performance appraisals].  Conducted training with staff on the Resorts HR policies and procedures, Customer Service, use of Excel in the workplace; identified and monitored cross-training for all staff and the importance of performance reviews  Identified and developed on-boarding and exit interview guides  Developed and revised rosters for tracking payroll costs  Management of Employee Relations  Managed disciplinary and grievance matters; acted as mediator and counsellor on disciplinary matters for conflict resolutions. Progressive discipline – conducted investigations for Tardiness | Theft/stealing | Fighting Insubordination | Disobedience | Sexual harassment Drugs  Wrote appropriate letters and made recommendations on disciplinary action/s as outlined in Employee Handbook  Ensured legal compliance  Resolved employee complaints
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Trinidad and Tobago Unit Trust Corporation
Sep 2005 – Sep 2015
Scarborough, Tobago
Secretary
Responsibilities  Administrative support to Regional Manager and Supervisory team:  Typed documents, reports, letters, faxes, emails and tables often of an urgent nature, from handwritten drafts or dictation, ensuring that correct syntax, references and formatting were incorporated in the document.  Transmitted e-mails, faxes and made copies for record as appropriate  Answered and directed telephone inquiries, supplies general information to unitholders and ensured that messages/information were delivered accurately in a timely manner  Dispatched correspondence to various departments  Prepared notes that reflected discussions and decisions made, and ensured that all necessary follow-up action taken  Overseen administrative support including managing the Manager’s schedule  Tracked leave requests/approved leave  Inventory management of office supplies: stationery and canteen  Developed and maintained database:  Contact management  Monthly and quarterly reports  Outreach Projects/Seminars and Participants  Leave Records  Maintained petty cash  Kept unit holders informed of products/services and ensured that profiles were updated regularly  Maintained Corporation policies and procedures, correspondence log of incoming mail, confidential and general files Achievements  Trained:  All incoming staff in Telephone Etiquette  My voice was used for the Telephone messaging/Welcome: 2006-2008  Acted as the relief Customer Service Representative and ATM Custodian  Acted as Verification Officer 2013/2014  Team Leader/Coordinator 2015 Signal Hill Government Primary Walk-a-thon  Brand Champion for the Tobago Investment Centre 2013  Team Leader/Coordinator for 2013 Bethel Heritage Festival  Team Leader/Coordinator for UTC Ribbons of Hope 5K [walk/run] Tobago 2010  Awarded prize for Delivery of Quality Customer Service 2009  Team Member on various community/outreach projects
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Tobago Regional Health Authority
Dec 1998 – Aug 2005
Scarborough, Tobago
Executive Secretary
 Administrative Management of the Board of Directors and Chief Executive Officer  Office management – managed multiple priorities that changed daily relative to Board of Directors and Chief Executive Officer:  Supervisor to team members: Office Assistant, Receptionist, Couriers/Messengers, and Cleaners  Conference facility  Petty Cash: office expenditure and monitored budget  Travel Arrangements  Budget Preparation and Control for the Board of Directors  Meetings Management: Planned, Coordinated and Prepared Agenda and Minutes of Meetings of the Board of Directors, Sub-committees, and other Board related meetings  Coordinated the Authority’s System Audit of Internal Control  Event Management: Workshops/Seminars/Meetings and Social Events Achievements  Identified and developed tests for incoming administrative staff  Developed procedures for travel management inclusive of the design of travel and expense forms  Identified and developed format for reporting of Mission Visits  Identified and developed an Administrative Office Procedures Manual
Education
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Alison Online
Jan 2022 – Feb 2022
Diploma, Human Resources
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University of the West Indies
Sep 2013 – Jun 2014
Associates Degree, Business Management
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San Fernando Technical Institute
Sep 1990 – Mar 1991
National Certificate, Word Processing
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Omardeen's School of Accountancy
Sep 1987 – Jun 1988
AAT Level 1 Certificate, Accounting
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Unity School of Commerce
Sep 1983 – Jun 1985
Pitman's Certificate, Secretarial Studies
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Marabella Senior Comprehensive
Sep 1980 – Jun 1982
High School Diploma, General Studies