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Derrick Doyle

Experienced technician with years of experience with Hardware, Software and Networks.

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About
Experienced Technician with a demonstrated history of working in the business supplies and equipment industry. Skilled in Network Administration, Windows, MacOS, Computer Repair, Technical Support, and Wireless Networking. Strong technical professional with an Associate of Science (AS) focused in Digital Communication and Media/Multimedia from ITT Technical Institute-Torrance.
Experience
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The Insight Global Ltd
Dec 2022 – Nov 2024
San Diego, California
Desktop Support Technician (NMCI SMIT contract)
● Repaired computer hardware and imaged devices using MECM/SCCM and Intune for comprehensive device management. ● Administered network configurations using PuTTY. IP, VLAN. ● Utilized Remedy for efficient ticketing and issue tracking. ● Provided troubleshooting and maintenance for printers and copiers. ● Performed account administration using Active Directory (AD) and Microsoft Entra. ● Developed and executed PowerShell scripts for automation and task efficiency. ● Delivered high-level M365 support to executive users, including Navy Admirals.
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SAIC
Aug 2022 – Dec 2022
San Diego, California
Service Desk Analyst (NMCI SMIT contract)
● Managed devices using MECM/SCCM and Intune for comprehensive device management. ● Performed basic network troubleshooting, and escalated if needed. ● Utilized Remedy for efficient ticketing and issue tracking. ● Provided troubleshooting for printers and copiers. ● Performed account administration using Active Directory (AD) and Microsoft Entra. ● Executed PowerShell scripts for automation and task efficiency. ● Delivered high-level IT support to executive users, including Navy Admirals.
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Ovaition Technical Services
Aug 2021 – Aug 2022
San Diego, California
Service Desk Analyst
● Provided Tier-2 Field Service and Tier-3 service desk support. ● Utilized BMC Track-It and ServiceNow for ticket and asset management. ● Performed Tier-3 network troubleshooting and port configurations (TCP/IP, DNS, VLAN). ● Installed Network and Infrastructure hardware (Servers, Firewalls, VPN, Switches, Patch Panels). ● Conducted installation and termination of Fiber Optic and RJ45 network cabling. ● Installed and configured IP cameras for network surveillance systems.
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SmartSource Computer and AV Rental
Mar 2012 – Mar 2020
San Diego, California
Field Service Representitive
● Provided top-tier customer service to Fortune 500 Clients. ● Managed server running Server 2019 including DHCP and DNS. ● Utilized Norton Ghost, WDS, Deploy Studio, and Apple Configurator (MDM) for imaging. ● Installed and configured LAN/WAN networks for 1000+ users. ● Maintained asset inventory using custom-written Python software.
Education
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ITT Technical Institute
Mar 2008 – Jun 2010
Torrance, California, Visual Communications