Desire Ekenyi Asoh , Results-oriented professional with [3+ years] of experience in sales development , Market Development and customer service.

GO-GROUPS LTD

Mar 2022 – Present

Cameroon

Marketing Officer /Sales Representative

Go-groups Ltd is one of the leading SaaS companies, in Cameroon, best known to be the best solution provider when it comes to the management & operations of higher Institutions & universities in Cameroon. Responsibilities: Identify potential clients and analyze competitors for school management software for higher Institutions and universities. Generate leads via LinkedIn and attend education conferences. Conduct cold calls and personalized emails to introduce GoStudent school management software. Showcase software features through tailored live demonstrations. Create customized proposals and collaborated on sales collateral. Nurture leads with systematic follow-ups using CRM tools. Collect customer testimonials and develope case studies. Built strong relationships with education stakeholders. Negotiate contracts and work with legal/finance teams.

Consul-AI Powered Hiring and Relocation

Apr 2024 – Aug 2024

Netherlands

Sales Development Representative

Consul -Mira Finds and relocates the best fitting employees and apprentices Responsibilities: Managed client pipeline using HubSpot and Apollo, ensuring consistent follow-up. Collaborated with sales to craft tailored pitches for high-value prospects. Scheduled 50+ monthly product demos, boosting conversions by 30%. Provided feedback on lead quality and campaign effectiveness to marketing. Researched potential clients & partners , for AI-driven relocation services in Africa, Europe, and Canada; vetted inbound leads and booked appointments. Generated new leads through targeted outreach via WhatsApp, LinkedIn, email, Messenger, TikTok, and Instagram.

Cloudigital

Oct 2023 – Aug 2024

Netherlands

Sales Development Representative

Cloudigital provides cloud technology consultancy services in solution architecture, security auditing, cloud due deligence. Responsibilities: Ticket Management: Efficiently managed and resolved customer inquiries via the company’s ticketing system, ensuring timely and accurate responses. Prioritized and escalated critical issues as needed. Customer Interaction: Delivered exceptional service through email, chat, and phone, addressing concerns and troubleshooting issues. Served as the first point of contact for product guidance. Problem Resolution: Diagnosed and resolved technical issues, collaborating with the technical support team for complex problems to ensure a smooth customer experience. Documentation & Reporting: Maintained accurate records of customer interactions in the CRM system and provided feedback to management on recurring issues and potential improvements. Knowledge Sharing: Contributed to creating and updating a knowledge base, participated in team meetings to share insights, and helped train new team members. Customer Satisfaction: Monitored customer satisfaction, implemented follow-ups, and ensured issues were fully resolved to maintain high satisfaction rates. Process Improvement: Identified and suggested enhancements to support processes, increasing efficiency and customer satisfaction.

Support Bridge solution

Oct 2023 – Dec 2023

United States of America

Customer Support Specialist

Ticket Management: Efficiently managed and resolved customer inquiries via the company’s ticketing system, ensuring timely and accurate responses. Prioritized and escalated critical issues as needed. Customer Interaction: Delivered exceptional service through email, chat, and phone, addressing concerns and troubleshooting issues. Served as the first point of contact for product guidance. Problem Resolution: Diagnosed and resolved technical issues, collaborating with the technical support team for complex problems to ensure a smooth customer experience. Documentation & Reporting: Maintained accurate records of customer interactions in the CRM system and provided feedback to management on recurring issues and potential improvements. Knowledge Sharing: Contributed to creating and updating a knowledge base, participated in team meetings to share insights, and helped train new team members. Customer Satisfaction: Monitored customer satisfaction, implemented follow-ups, and ensured issues were fully resolved to maintain high satisfaction rates. Process Improvement: Identified and suggested enhancements to support processes, increasing efficiency and customer satisfaction.

Desire Ekenyi Asoh

Results-oriented professional with [3+ years] of experience in sales development , Market Development and customer service.

Skills

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