Diana Reed, Digital Project Manager

About

Dedicated digital marketing professional. I have been doing digital marketing as an SEO Specialist, SEO Account Manager, SEO Team Mentor, and Website Project Manager for over 6 years. I have a passion for solving puzzles, resolving problems/issues, and creating. I am also a multimedia artist specializing in graphic design and photography. I have demonstrated strengths in customer service, time management, completing tasks/assignments and contributing to team success. Good at troubleshooting problems and building successful solutions. Excellent verbal and written communicator with strong background cultivating positive relationships and exceeding goals. Always willing to take on any task. Adapts quickly to new needs and policies. Always wanting to learn, grow and improve.

Experience

My Social Practice

Mar 2021 – Sep 2023

Remote

Website Project Manager

• Planned, organized, and managed the workflow for the web designers and web developer. • Acted as the primary point of contact for clients, providing regular project updates, addressing concerns, and managing expectations. • Delegated and assigned tasks to the designers and developer. • Checked and reviewed completed tasks. • Gathered needed assets. • Worked with team members to resolve internal and external issues. • Collaborated with cross-functional teams, including designers, developers, and content creators, to create visually appealing and functional websites. • Increased the efficiency of the team and completed tasks. • Improved the number of new websites launched. • Improve time frame of new website projects, build to launch. • Updated DNS records and facilitated domain transfers. • Utilized multiple tools, platforms, and services such as WordPress, Elementor, WP Bakery, WP Engine, Hubspot, Monday.com, and Google tools. (Google Analytics, Google Search Console, etc.)

Boostability

Oct 2019 – Feb 2021

Orem, UT - Remote

SEO Team Mentor

• Held team training's and served as a main resource for the team. • Created resource documents, process outlines, and email templates. • Covered when the Team Lead was off/out of the office. • Enhanced team performance by recruiting, and training qualified staff members

Boostability

Jan 2017 – Feb 2021

Lindon, UT - Orem, UT - Remote

SEO Account Manager

• Managed SEO marketing accounts • Analyzed daily and monthly performance and provided feedback to improve performance. • Increased client satisfaction and loyalty through proactive check-ins via telephone or email. • Informed clients of new products, service offerings, or account updates. • Monitored client accounts and maintained up-to-date contact information. • Mitigated dissatisfaction through timely resolution of client complaints or concerns. • Maintained customer satisfaction using relationship-driven approaches and strong conflict mediation skills.

Education

Utah Valley University

Aug 2008 – Dec 2013

Bachelors of Science, Graphic Design and Photography (Art and Visual Communications)

Diana Reed

Digital Project Manager

Skills