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Diego Silveira

Customer Success, Customer Support. Marketing experience. Tech savvy. Experience working remotely for British startup. Saas, B2B marketplace

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Intro
Sao Joao Nepomuceno, Brazil
Studied Business Management and Marketing at Faculdade Focus
Studied Logistics at Cemal Technical School
Studied International Relations at Federal University of Pampa
Computer Software
linkedin.com/in/diego-silveira-136640157
Joined November 14, 2023

Skills

Languages

Portuguese
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Native or Bilingual
English
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Fluent
About
I'm a Customer Support Specialist. Experience in Customer Success and Marketing. I love working with technology. Experience in B2B marketplace and SaaS working remotely for a British company as a contractor.
Experience
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RedCloud Technologies
Jan 2022 – Oct 2023
Remote. Contrator United Kingdom.
Customer Support & CSM
British startup company which operates a B2B marketplace for FMCG products. Responsibilities: ● Multichannel customer service ● Help with the onboarding process ● Implement settings for CS platform and chatbot ● Write app’s user guide and FAQ ● Help business customers using the dashboard and Android app ● Report problems in the app and platform ● Help marketing team with campaigns including simple pamphlets, texts and translations ● Price and discount negotiation with the marketplace sellers for marketing campaigns ● Help product team test the app, get logs and translate strings for the app ● Provide technical and informative support for sales team
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Carupi Automotive Services
Apr 2021 – Dec 2021
Remote. Brazil.
Solutions Fast Response
Brazilian startup focused on selling used cars. Responsibilities: ● Customer service for those who want to sell their car ● Price negotiation ● Understand vehicle condition and check that the vehicles comply with the company's rules ● Monitor the process until respective car's advertisements are published
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CB Fácil Insurance Broker (BMG Bank)
Oct 2019 – Apr 2020
Brazil.
Business Consultant
Bank services. Responsibilities: ● Prospect customers● Customer service ● Execution of bank services (opening accounts, credit lines, cards and insurance)
Education
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Faculdade Focus
May 2023 – Oct 2023
MBA, Business Management and Marketing
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Cemal Technical School
Oct 2018 – Sep 2020
Technician , Logistics
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Federal University of Pampa
Apr 2014 – Jan 2018
Bachelor, International Relations
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