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divya patel

Data Entry | PDF to Word/Excel | Copy Paste

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Intro
Surat, India
Information Technology & Services
Joined November 5, 2022

Skills

Languages

Hindi
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Native or Bilingual
Gujarati
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Native or Bilingual
About
Experienced Quality Team Lead with a demonstrated history of working in the outsourcing/offshoring industry. Skilled in Customer Support, Data Entry, Customer Relationship Management (CRM), Employee Engagement, and Offshoring. Strong quality assurance professional. Skills: #Data enrichment and management #Return mail and correspondence #Competitive and pricing assessments #Capacity planning and workforce management #Recruitment and talent acquisition support #Customer Analytics #Content Moderation #Customer Research #Quality assurance auditing #Lead Generation #Data Validation #Industry Profiling #Company Profiling #Research for PEs and VCs
Experience
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Transform Solution
Aug 2016 – Oct 2020
Surat
Team Leader - Quality
#Quality Reports #Quality Assurance #QC work allocation to QA #Audit QCed data by QA #Maintain company quality benchmark
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Transform Solution
Feb 2016 – Jul 2016
Surat
Team Mentor - Quality
#Provide guidance to the team based on management direction #Quality Feedback session with individual Team. #Leveling session with Quality Analyst. #Audit of Quality Analyst jobs. #Generate Daily, Weekly & Monthly Team Leader wise Quality report. #Generate Monthly Team Leader wise Quality Analysis. #Generate weekly roster. #Manage Leave, Late Coming & Shift movement of QA’s.
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Transform Solution
Mar 2015 – Jun 2016
Surat
Sr. Quality Analyst
#Prepare SOP - Create step by step instruction of project execution as per the client instruction. #Quality Checking - Monitor production data to ensure that all projects are executed according to client's requirement, instructions/guidelines, standard operating procedure or protocols. #Feedback Coaching - Identify quality problems and recommend solutions to ensure team achieve 100% quality score. Evaluate analytical methods and quality procedures (training, coaching and feedback) to determine how they might be improved. Write or revise standard quality control operating procedures. #Quality Reports - To accomplish quality analysis and prepare various quality analytics on daily, weekly and monthly basis to determine quality graph of executives. #Manage Daily Work - Mange work load by dividing work with all team members.
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Transform Solution
Jun 2012 – Feb 2015
Surat
Quality Analyst
#Prepare SOP - Create step by step instruction of project execution as per the client instruction. #Quality Checking - Monitor production data to ensure that all projects are executed according to client's requirement, instructions/guidelines, standard operating procedure or protocols. #Feedback Coaching - Identify quality problems and recommend solutions to ensure team achieve 100% quality score. Evaluate analytical methods and quality procedures (training, coaching and feedback) to determine how they might be improved. Write or revise standard quality control operating procedures. #Quality Reports - To accomplish quality analysis and prepare various quality analytics on daily, weekly and monthly basis to determine quality graph of executives.
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Transform Solution
Nov 2006 – May 2012
Surat
BPO Executive
#Data enrichment and management #Return mail and correspondence #Competitive and pricing assessments #Capacity planning and workforce management #Recruitment and talent acquisition support #Customer Analytics #Content Moderation #Customer Research #Quality assurance auditing #Lead Generation #Data Validation #Industry Profiling #Company Profiling #Research for PEs and VCs
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KO-EXPO CONSULTANTS
Apr 2003 – Nov 2006
Surat
Agent - Data Entry
#Data Entry #OCR #Copy Paste #Typing Word to Excel #Typing PDF to Word #Form filling in Software #Web-Publishing thru SGML #Various projects (including OCR, Web-Publishing thru SGML) of Datamatics Technologies Ltd., Mumbai. #SAF processing project of Tata Teleservices Ltd., Gujarat. #Scanning and DTS Project of State Bank of India, South Gujarat Region #Various projects of 68 branches of Dena Bank in South Gujarat Region#Data Entry #OCR #Copy Paste #Typing Word to Excel #Typing PDF to Word #Form filling in Software #Web-Publishing thru SGML #Various projects (including OCR, Web-Publishing thru SGML) of Datamatics Technologies Ltd., Mumbai. #SAF processing project of Tata Teleservices Ltd., Gujarat. #Scanning and DTS Project of State Bank of India, South Gujarat Region #Various projects of 68 branches of Dena Bank in South Gujarat Region Skills: Data Analysis
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