Eduardo Tamayo, Customer Support and Customer Success Rep

Toggl

Dec 2018 – Dec 2020

Tallin, Estonia

Customer Support Representative

Provided customer and technical support on dierent productivity apps for MacOS, Windows, iOS, and Android operating systems for which I did support, testing, as well as reporting to our developers via Github. Assisted in the creation of Knowledge Base articles and technical writing to help our users navigate our tools with ease. Handled billing, and other user support related matters. Handled tools for community management on social media accounts. Gathered, organized, and provided feedback regarding the product, created and followed up on Feature Requests along with our product team. Assisted the user base with API related questions and custom API solutions implementation. Assisted the Sales and Customer Success teams with live demos.

Eduardo Tamayo

Customer Support and Customer Success Rep

Skills

Languages