Ekere Eno

About

An English and Spanish-speaking Customer Service and Sales professional with over 5 years of experience

Experience

JCFM

Oct 2019 – Present

Madrid, Spain

IT Administrator

▪ Maintain basic knowledge of client products and/or services. ▪ Create, maintain and update customer’s account and products on CRM tool regularly. ▪ Migrating & provisioning an existing on-premises infrastructure & systems. ▪ Maintained file/folder permissions, resource security and user groups. ▪ Prepared new workstations, configured hardware, printers and other devices as required. ▪ Designed, tested and implemented computer network, monitored system configuration. ▪ Maintained hardware and software inventory using automated property management system

JCFM Studios LTD

May 2017 – Sep 2018

Madrid, Spain

Help Desk Support

▪ Administered company website. ▪ Administered internet gateway and email server. • Troubleshoot and maintained routers, & switches • Troubleshoot and resolve network performance problems

NEONAT Group

Apr 2015 – Oct 2016

Eket, Nigeria

Head of Sales and Marketing

▪ Was the face of the Group and networked on its behalf at Seminars, Conferences etc. ▪ Developed specific strategies for reaching target markets and collaborated with suitable agencies leading to recovery of over 70% of toxic debts. • Led a Sales team of 4 members with positive accolades and was missed when I left. • Increased customer retention by over 17% by proactively getting our products to the customers rather than waiting for them.

MTN Eket Connect

May 2013 – Feb 2015

Eket, Nigeria

Customer Service Representative

▪ Was a Customer Service Representative for the above named MTN Nigeria Franchise at their Eket Connect Store averaging fifteen million Naira (approx. $39,000) per month. ▪ Listened attentively to customer needs and concerns; demonstrated empathy while maximizing opportunity to build rapport with the customer. ▪ Managed and maintained healthy client relationships and lost no High Value Customers to the competition during my time there. ▪ Was the Store's Product/Device Champion (troubleshooting, showing the functions and features of new mobile devices) and had a few campus and town storm sales campaigns and data subscription on customers.

Education

Universidad Rey Juan Carlos, Madrid, Spain

Sep 2016 – Jul 2017

Masters Degree, Masters in International Economic Relations Analysis(Análisis de las Relaciones Económicas Internacionales)

Babcock University, Ilishan-Remo, Nigeria

Sep 2003 – Jul 2009

Bachelors Degree, Computer Science

Skills

Languages