With previous experience in customer service roles and strong communication skills, I am confident in my ability to provide excellent support to your clients. I am fluent in Italian and English, and I also speak Spanish fluently. I am a fast learner, detail-oriented, and always eager to improve and grow in a supportive work environment.
Experience
MANOMANO PRO
Apr 2022 – Dec 2024
Barcelona, Cataluña, ESP
CUSTOMER SUCCESS SPECIALIST B2B
Managed B2B client relationships, providing high-quality customer service and personalised consultations on construction-related products.
Developed strategies to improve customer satisfaction, contributing to an increase on retention rates.
Utilised CRM and communication channels to manage and coordinate the customer’s request.
Manage incidents related to logistic and delivery.
Collaborated with cross-functional teams to enhance sales processes and customer support.
