school Studied English, German and French languages and literature, Grade: summa cum laude (June 30th, 2006) at Faculty of Modern Languages and Literatures
I am a freelance translator with 19 years of experience and I also carry out AI trainer activities (response assessment, prompt creation).
Experience
Eliana Decarolis
Jan 2006 – Present
remote
freelance translator
Field: technical, legal translations, mainly for intellectual property law firms.
Achievements: ~1M words translated per year. Positive feedbacks received from law firms with >10M SFr turnover
Cornercard (Corner Banca SA)
Jan 2015 – Oct 2022
Lugano
customer care consultant
customer care consultant for Visa/Mastercard/Diners credit cards, also according to FINMA rules for foreign customers
Achievements: in December 2016 acquired role as trainer of new recruits; acquired independent working role in overtime shifts (evenings, public holidays); in September 2017 change of working hours from day to evening shift (17-23 shift and 7-15 or 15-23 during weekends and public holidays)
Education
Faculty of Modern Languages and Literatures
Oct 2004 – Jun 2006
Master’s Degree in Modern Languages and Literatures, English, German and French languages and literature, Grade: summa cum laude (June 30th, 2006)