Result oriented Contact Center, manager with strong, technical, business and financial acumen in designing and leading all aspects of multi-channel (24/7) center. Lead start up teams in diverse cultural environments with multi-industry and international experience. Recognized for intellectual horsepower as an effective, collaborative leader skilled in building and motivating high performance teams across divisional boundaries. Solid professional who possesses strategic agility to bring "best in class" people, process and technology that deliver efficiencies and profitability through blending service delivery with organic and outsourced resources, both foreign and domestic market. Over 10 years working experience in diverse sectors abroad and in local companies
