Erick Rodriguez

Freelancer customer service.

Message

Intro

Nueva San Salvador, El Salvador

Appointment setter at MAS ANSWERING SERVICE

Studied ENGLISH MAJOR at UNIVERSIDAD FRANCISCO GAVIDIA

Consumer Services

Joined June 10, 2023

Skills

Languages

English

Fluent

Spanish

Native or Bilingual

About

I am a very positive person who is always looking to improve, help others and achive all my goals.

Experience

MAS ANSWERING SERVICE

Feb 2021 – Present

Remote.

Appointment setter

Outbound and inbound calls. Customers who are required set appointments to change gas and electric meters in the area of New york and Ohio, for the company ConEdison.

SYKES Enterprises

Jun 2016 – Jan 2021

El Salvador

Bcat agent (supervisor role)

Receiving escalation calls from customers who had issues with airline tickects, hotel reservations, car reservations and activities like tours ETC. Supervisor role.

TELEPERFORMANCE

Mar 2010 – Dec 2015

El Salvador

Customer service agent.

Customer service agent and escalation agent for Federal Express, a worldwide shipping company.

Education

UNIVERSIDAD FRANCISCO GAVIDIA

Jul 2013 – Nov 2019

BACHELOR, ENGLISH MAJOR