I have over six years of experience in customer service, currently serving as a Customer Support Lead at Topship Africa. In this role, I manage a team, ensuring high standards of service delivery and effective resolution of customer inquiries. My previous experience as a Customer Support Specialist at Jumia equipped me with a solid foundation in addressing customer needs and improving processes.
I am passionate about enhancing the customer experience and thrive on solving complex problems. My strong communication skills and ability to work collaboratively with teams have been key to my success. I am detail-oriented and excel in fast-paced environments, making me adept at managing multiple tasks while maintaining a focus on quality service. I look forward to leveraging my expertise to contribute positively to your organization.
