Esther Opebiyi, I have experience in Account Receivable, Handling of claims and also Customer Experience Analyst

About

I am an Account receivable cum customer experience analyst with over 7 years experience

Experience

Reddington Multispecialist Hospital

Jul 2021 – Present

Lagos

Account Receivable/ International Insurance Supervisor

Acting as a liaison between customers and their various insurance. Follow up on claims sent to the insurance Carry out reconciliation

Xperience Purity Limited

Jan 2021 – Apr 2021

Lagos, Nigeria

Customer Experience Manager

 Oversaw orienting and training of organization’s customer experience team.  Defined and implemented standards/procedures for ensuring optimal customer experience  Conducted surveys to gather information on customer opinion of rendered services  Utilized social media platforms in reaching out to customers to help resolve issues and provide quick response to inquiries  Supervised the activities of customer experience team to ensure their interaction with customers reflect positively on the company  Liaised with the production and creative departments to ensure delivery of high-quality products and services  Established communication mediums through which customers can readily contact a company and vice versa  Oversaw the restructuring of an organization into a customer-focused establishment  Monitored the activities of the customer service team to ensure compliance with acceptable standards of customer service  Conducted studies and research to discover new techniques necessary for improving customer experience  Organized training programs for customer experience representatives in order to update their job knowledge and enhance their skills  Supervised the merchandising of products in an outlet to ensure it entices purchase

RelishONE

Feb 2016 – Dec 2019

Abuja, Nigeria

Customer Experience Analyst

Liaised with the clients and Engagement Manager to ensure successful engagement delivery  Ensured developed output are in line with client requirements  Analyzed customer data  Resolving problems, explaining products and services  Carried out market research collated relevant data and information with a view to identify viable business opportunities.  Gathered and interprets data on customer satisfaction.  Conducted surveys to collect client feedback and creating reports for the company management team.  Provided ideas and solutions to customer needs.  Developed monthly and weekly reports.  Carried out other duties assigned by the Superior

Education

Landmark University

Sep 2010 – Jul 2014

Bachelor of Science , Economics

Esther Opebiyi

I have experience in Account Receivable, Handling of claims and also Customer Experience Analyst

Skills

Languages