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Esther Opebiyi

I have experience in Account Receivable, Handling of claims and also Customer Experience Analyst

Lagos, Nigeria
Account Receivable/ International Insurance Supervisor at Reddington Multispecialist Hospital
Studied Economics at Landmark University
Joined July 25, 2023



I am an Account receivable cum customer experience analyst with over 7 years experience
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Reddington Multispecialist Hospital
Jul 2021 – Present
Account Receivable/ International Insurance Supervisor
Acting as a liaison between customers and their various insurance. Follow up on claims sent to the insurance Carry out reconciliation
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Xperience Purity Limited
Jan 2021 – Apr 2021
Lagos, Nigeria
Customer Experience Manager
 Oversaw orienting and training of organization’s customer experience team.  Defined and implemented standards/procedures for ensuring optimal customer experience  Conducted surveys to gather information on customer opinion of rendered services  Utilized social media platforms in reaching out to customers to help resolve issues and provide quick response to inquiries  Supervised the activities of customer experience team to ensure their interaction with customers reflect positively on the company  Liaised with the production and creative departments to ensure delivery of high-quality products and services  Established communication mediums through which customers can readily contact a company and vice versa  Oversaw the restructuring of an organization into a customer-focused establishment  Monitored the activities of the customer service team to ensure compliance with acceptable standards of customer service  Conducted studies and research to discover new techniques necessary for improving customer experience  Organized training programs for customer experience representatives in order to update their job knowledge and enhance their skills  Supervised the merchandising of products in an outlet to ensure it entices purchase
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Feb 2016 – Dec 2019
Abuja, Nigeria
Customer Experience Analyst
Liaised with the clients and Engagement Manager to ensure successful engagement delivery  Ensured developed output are in line with client requirements  Analyzed customer data  Resolving problems, explaining products and services  Carried out market research collated relevant data and information with a view to identify viable business opportunities.  Gathered and interprets data on customer satisfaction.  Conducted surveys to collect client feedback and creating reports for the company management team.  Provided ideas and solutions to customer needs.  Developed monthly and weekly reports.  Carried out other duties assigned by the Superior
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Landmark University
Sep 2010 – Jul 2014
Bachelor of Science , Economics