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Ethan Spann

Account Manager

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Intro
New York , United States
Account Manager at Language Testing International
E-learning
loom.com/share/2004b104dc164891963761c52a4ba5fd?sid=a10c893b-788f-4359-aae9-de921f066a34
Joined January 16, 2025

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Languages

Chinese
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Intermediate
About
Dear Hiring Manager, I am excited to apply for this role as I believe my diverse experiences in Brazilian Jiu-Jitsu, teaching, and language learning uniquely position me to bring a disciplined, problem-solving mindset to your team. These experiences have shaped my approach to overcoming challenges, building relationships, and adapting to new environments—qualities I believe are essential for success in account management. Training in Brazilian Jiu-Jitsu has taught me the importance of perseverance, adaptability, and strategic thinking. In Jiu-Jitsu, each roll presents a new problem to solve, requiring constant adjustment and the ability to think several steps ahead. This mindset directly translates to account management, where understanding and adapting to clients' evolving needs is crucial. Just as I have learned to stay calm under pressure on the mats, I bring the same composure and problem-solving ability to navigating client challenges, ensuring their goals are met effectively. My experience as a teacher has given me the skills to onboard clients with patience, clarity, and empathy. Teaching students from diverse backgrounds has shown me that building trust and fostering a supportive learning environment is key to long-term success. I approach client onboarding with the same dedication to understanding their unique needs, guiding them step-by-step to ensure they feel confident and empowered in using our services. Additionally, my journey in learning Mandarin has reinforced the belief that with discipline, consistency, and a willingness to embrace challenges, I can learn anything. Learning a language that was initially unfamiliar to me required breaking down complex ideas into manageable steps—much like managing multiple client accounts. Although my Mandarin has deteriorated over time, my experience has demonstrated to me that no matter how daunting a task may seem, a structured approach and a positive mindset can lead to success. I am excited to apply for this position, as my diverse experiences in Brazilian Jiu-Jitsu, teaching English, and learning Mandarin have equipped me with unique skills that make me a strong fit for this role. Brazilian Jiu-Jitsu has honed my problem-solving abilities, teaching me to stay calm and adaptable under pressure, which is essential for addressing clients' challenges. My background as an English teacher has instilled the patience and empathy needed to onboard clients effectively, guiding them step-by-step to ensure they feel confident and supported. Learning Mandarin proved that with dedication and discipline, I can master any skill—just as I would learn the nuances of any client's needs. Together, these experiences enable me to understand clients' perspectives and position products as the most viable solutions, making me an effective and empathetic sales professional. I look forward to bringing this unique blend of skills to your team. Sincerely, Ethan Spann
Experience
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Language Testing International
Jan 2022 – Present
New York
Account Manager
• Managed and closed sales opportunities, contributing to new business development through virtual and onsite engagements. • Maintained client relationships through consistent communication, addressing needs and expectations to foster client satisfaction. • Resolved project and sales-related issues efficiently, safeguarding sales pipeline integrity and conducting over 250 client onboarding webinars.