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Evelyne Ritho

Virtual Assistant/Customer Service Representative

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Intro
Ashburn, VA, United States
Virtual Assistant at Time ETC
Consumer Services
Joined June 12, 2024

Skills

Languages

English
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Native or Bilingual
Swahili
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Fluent
About
I am a highly organized and detail-oriented virtual assistant with a proven track record of delivering exceptional administrative support to clients across various industries with 5+ years of experience. Adept at multitasking and effectively prioritizing tasks to achieve the best outcomes. Knowledgeable and skilled in email management, calendar scheduling, data entry, research, project management, travel coordination, and customer support.
Experience
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Time ETC
Jan 2020 – Present
United States
Virtual Assistant
Administrative Support: Managed email correspondence, maintained calendars, scheduled appointments, data entry tasks, and maintained accurate records. Customer Support: Provided timely and professional customer support via email, chat, and phone. Managed customer databases and updated customer information as needed. Social Media Management: Assisted in managing social media accounts, creating and scheduling posts Engaged with followers, and responded to comments and messages. Monitored social media analytics to track performance and identify areas for improvement. Research and Analysis: Conducted research on various topics to support business projects and initiatives Compiled information into comprehensive reports or summaries for decision-making purposes and analyzed data and trends to provide insights and recommendations. Travel Arrangements: Coordinated travel arrangements including flights, accommodations, and transportation Ensured travel itineraries were organized and communicated effectively to relevant parties. Project Management: Assisted in project management tasks such as setting up project timelines, tracking progress, and coordinating team activities.
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Sitel
Feb 2018 – Oct 2020
United States
Customer Service Representative
Assisting Customers through various channels such as phone, email and chat. Problem Solving: Involved in troubleshooting, investigating, and finding suitable solutions to meet the customer's needs. Providing Information: providing accurate and relevant information to customers regarding products, services, pricing, policies, and procedures. Processing Orders and Requests: Handling orders, returns, exchanges, and other customer requests promptly and accurately. Maintaining Records: Maintaining detailed records of customer interactions, including inquiries, complaints, and resolutions. Building Relationships: Maintaining positive customer relationships by providing excellent service, demonstrating empathy and understanding, and ensuring that customers feel valued and appreciated. Continuous Improvement: Actively seek feedback from customers and colleagues to identify areas for improvement in products, services, or processes.