Hi,
I am your go-to person for Virtual Adminstrative Support, Customer Support, Social Media Management and Business Development.
Over the years, I’ve honed my ability to adapt to various roles, delivering exceptional results with enthusiasm and reliability.
I excel in managing customer interactions across multiple channels, including phone, email, live chat, and social media platforms. Proficient in tools such as Zendesk, Tawk, Jira, Monday.com and Trello. I ensure seamless communication while maintaining professionalism and empathy in every conversation.
My experience in telemarketing and sales has refined my ability to identify client needs, propose tailored solutions, and build lasting relationships that drive business growth.
In Social Media Management, I develop and implement creative strategies to enhance brand visibility and engage audiences on platforms like Instagram, Facebook, and TikTok. By crafting compelling content and leveraging platform-specific trends, I help businesses connect with their target audience and achieve measurable results.
I pride myself on my strong organizational skills, consistently meeting deadlines and exceeding expectations. I’m a dependable team player who thrives in collaborative environments but can work independently to deliver high-quality outcomes. Known for my integrity and commitment, I take great care in safeguarding the reputation and interests of the businesses I represent.
My Core Strengths Include:
- Excellent communication skills: adept at building rapport with clients and fostering trust.
- Time management: consistently meeting deadlines and delivering results under pressure.
- Adaptability: quick to learn and utilize new software or tools to enhance productivity.
- Customer-focused: empathetic and solution-driven, ensuring positive client experiences.
- Creativity: innovative in content creation and strategic planning for social media.
- Problem-solving: resolving challenges efficiently while maintaining client satisfaction.
If you’re seeking a professional who combines technical expertise, a commitment to deadlines, and a genuine desire to support your customers and help your business grow, I’d be delighted to bring my energy and experience to your team.
Experience
Boing Luxury Estates
Jan 2020 – Present
Abuja, Federal Capital Territory
ADMIN MANAGER/BUSINESS DEVELOPMENT EXECUTIVE
• Spearheaded strategic planning, ensuring efficient office operations and workflow optimization.
• Oversee budgeting and resource allocation to ensure cost-effective project execution.
• Develop innovative solutions for administrative challenges, including seamless digitization of records and compliance with confidentiality standards.
• Worked closely with marketing and customer service teams to design and execute campaigns targeting existing clients, enhancing customer touchpoints and revenue potential.
• Monitored and reported on property sales pipelines, accurately projecting monthly and quarterly revenue trends to inform strategic decisions.
• Coordinate travel logistics for executives, facilitate team meetings, and ensure timely delivery of status reports to the board.
• Strengthened client retention and satisfaction by identifying real estate solutions that matched client needs, effectively increasing revenue through upselling of property offerings and services.
• Enhance customer satisfaction by managing correspondence, addressing complaints, and ensuring smooth property transactions.
• Created compelling proposals and ensured clear communication of property value and investment potential to close new deals.
• Conduct site visits and evaluate project progress to provide actionable recommendations for operational improvements.
• Equipped the sales team with training, tailored messaging, and marketing resources to effectively promote property upgrades, new projects, and value-added services.
• Collaborated with sales trainers to refine workflows and strategies tailored to client acquisition, retention, and property upselling initiatives, ensuring continuous improvement of sales outcomes.
• Mentor and inspire cross-functional teams, fostering a culture of accountability and excellence.
• Prepared detailed property status reports and sales insights, leveraging data to identify growth opportunities and guide management decisions
Boing Luxury Estates
Jan 2019 – Jan 2020
Abuja, Federal Capital Territory
SALES/CUSTOMER RELATIONSHIP EXECUTIVE
• Managed a portfolio of client accounts, ensuring timely communication and resolution of inquiries to enhance customer satisfaction and retention.
• Built and maintained strong, long-term relationships with clients to drive loyalty and advocacy.
• Conducted effective needs assessments to identify customer requirements and provided tailored property solutions.
• Collaborated with marketing teams to develop and implement customer-centric strategies to drive engagement and conversions.
• Handled communications, including face-to-face interactions, phone calls, and emails, ensuring a consistent and positive experience.
• Supported sales efforts through follow-ups, upselling, and cross-selling opportunities, increasing overall revenue.
• Led property site visits and presentations, addressing customer concerns and aligning expectations with offerings.
• Resolved escalated customer issues swiftly and effectively, maintaining high satisfaction levels and ensuring a smooth customer journey.
• Facilitated communication between clients and technical teams, ensuring project milestones and requirements were met.
• Prepared and delivered detailed reports to management, highlighting customer feedback, market trends, and sales performance.
• Optimized customer touchpoints by proactively engaging with clients to identify areas for improvement and deliver a superior experience.