As a Customer Support Engineer and Computer Administrator, I bring a unique combination of technical expertise and exceptional communication and interpersonal skills to the table. Possessing a deep understanding of computer hardware and software and can communicate complex technical information to both technical and non-technical individuals.
My exceptional communication skills also allow you to provide outstanding customer support, ensuring that your organization's technical systems run smoothly and efficiently. You're able to resolve technical issues quickly and effectively, while providing excellent customer service to users.
In addition, I am completing my MS in Cybersecurity, demonstrating my commitment to staying on top of the latest industry trends and technologies. With my strong technical background and advanced education in cybersecurity, I am well-positioned to excel in this rapidly growing field. I possess the skills and knowledge necessary to identify potential security threats and vulnerabilities, and implement effective security solutions to mitigate those risks.
Experience
ATSG dinCloud
Sep 2019 – Present
Islamabad
Cloud Support Engineer
24 X 7 Production Support and Monitoring to Ensure a Proactive Problem Recognition and Resolution of System and Network Issues.
System Administration
Creating Virtual Machines on Cloud using templates and host them on Nutanix Hypervisor and provision it to the customers.
Assigning VDIs to the users on Citrix using Citrix Studio.
Troubleshooting customers issue regarding VDIs and VMs and Citrix environment. Operate; support and troubleshooting escalated issues by users, VDI Operations.
Resource monitoring of VMs and Hosts via Zabbix and Wazuh.
Auditing Citrix licensing reports for customers and work with concerned departments to keep the environment up and running.
Troubleshoot tickets on Service Now and Zoho Ticketing system and work on daily ticket report for internal audit.
Documentation (Creating KBs, Manuals, Guides, RCAs, Customer Support Handbook, etc.) & training Videos.